The email or password you entered isn't correct. If you've forgotten your password, please reset it. Click here
Had Carlos as our tour guide and right off the bat he was unprofessional. When we were lining up to get on the bus, the young girl in front of us had already told him that she does not speak Spanish and he kept repeating something like "solamente Ingles" (English only) in SPANISH. The young girl was getting anxious that they couldn't understand each other, only to find out once we were on the bus that Carlos can speak English! He did the same thing to our group -- talked to us in Spanish about the additional fee for Chichen Itza and asked us for a voucher in Spanish, when he could've made it easier for all of us to just communicate in English. He also gave us the wrong dollar amount when charging the additional fee. He said it was $22/person and I gave him cash for our group and was told he would give me the change later on. When he finally gave me the change at the end of the day, he did not bother explaining why I was only getting $2 back instead of $8. I told him "you said it was $132 total" and he replied by telling me "no, it was $138" and no explanation. After doing the math MYSELF, I realized he probably gave me the wrong amount per person based on a wrong conversion, but he could've explained that to me instead of just making it seem like I WAS LYING. Both vehicles we got on also had broken airconditioning -- which made the long tour even more unbearable. The tour also did not have to last as long as it did. Instructions for the group were also not clear especially for the market and lunch portion. The sights were beautiful but unfortunately the logistics were not well planned and the rudeness of the tour guide did not make it a fun trip.
We enjoyed the day however there are a few things that need improving. We made a couple of unnecessary stops on the way to Chichen-Itza, one being in a market only 5 minutes away. We arrived here at 11.30am and were told we would be having lunch here! We would have preferred to have gone straight to the temple, that way we would have avoided being out in the peak time heat, and then gone for lunch after at a more sensible time.
We also think that it's unacceptable on a whole day trip for no bottles of water to be provided at all. When it gets up to 37degrees (which it was on the day we were there), water is a must but had to be bought separately.
This being said, our guide was very good and knowledgeable but it felt like time was being wasted with certain stops to lengthen the day out. We left our hotel at 7.30am and did not get back until 9pm and we feel this could have been considerably shortened, especially with no water provided.
This tour was worth it! The drive is long but they pick u up in an air conditioning bus. The driver Jorge and tour guy Rodrigo we're very professional and friendly! The Mayan ruins we're amazing! The tour guy was very informative even though it was really hot it was worth it! Then went to cenote beautiful and refreshing! The whole experience was worth it!
My parents are I went to Mexico and booked a guided tour w Viator-We ended w Amigos Tour and got Tony as our guide. He was GREAT! Very knowledgeable, funny, thorough and he answered all questions we had for him. We followed a schedule for every stop and we felt we wanted more time @ Valledolid but it was more an issue w the police as they don't let buses stopped on the streets for too long. Also, the food at the place where we stopped and the souvenirs we got were amazing. They were on time for the pick-up but they made clear they WOULD NOT WAIT for anyone who was late to come back to the bus after every activity. Totally made sense and we agreed w that! Overall 5 starssssss
When I planned this excursion I didn’t really know what to expect .i took my 23 year old and 18 year old sons. I was picked up at my hotel by Amigos tours . Let me caution you on something. Viator failed to inform me about the $23 tax charge per person additional to what you may girvthe trip . They claimed that it’s a new tax charged by Chicken Itza , but failed to tell me why I wasn’t informed of this charge when booking the trip . So I pain $150 for all 3 of us and an additional $23 per person . Luckily I had the money . Also make sure to bring $2 for life jackets at Cenote .Rodrigo and Antonio were very information and they were awesome. Antonio got us to every tour point safely. The bus is a nice size and has AC. Rodrigo was like a walking encyclopedia, in a good way . I gained such a huge appreciation for Mexican culture. They make several rest stops to use the bathroom. The buffet style lunch was nothing to write home about . Cafeteria style eating. I must warn you though that it’s very hot at Chichen Itza . So bring water , hat , and sun screen . If you have kids that are easily aggravated you may not want to do this particular tour . I started to have a melt down as well after the 6 th hour , the whole trip is like 13 hours not 9. You will get back to your hotel late , like 9 pm . Overall I really enjoyed the whole experience. Thank you Rodrigo who was my tour guide and to Antonio our driver .
This excursion was a great day out, pickup was on time, guide on bus and driver were good. Interesting history lessons throughout the day from both guides. The Valladolid stop off could of been longer, Lunch was good, there could be room for improvement about meeting times and where, as we had to ask, at times didn’t know where to go and felt a bit rushed. Cenote swim was good also. A long drive but that’s unavoidable unless you stay nearer. Overall a good day, no major problems but there’s room for improvement.
So viator crewed up my transportation and did nothing to help me I had to catch a cab to some unknown vacation with my two children do to vistor mistake with my hotel pick up smh.Once I got on the Amigos tour bus it was the best!Chichen itza is an amazing place!I didn't stay with the tour guide and I found a chocolate museum and it was fun!The pyramids were amazing and me and my children were happy to visit one of the 7 wonders of the world!I was on bus 3 on 4/8/19 driver was great and tour guide was very informative!I wish more time at Cenote but it was so beautiful!Buy at Chichen itza trust me so much cheaper than the shop were u eat at. This tour is great!!!!!!
Our group of 4 had an amazing time on our trip. Roman our driver was professional, on time and got us there safely. Cesar our tour guide was very friendly, funny and informative. His demonstrations and guided tour at Chichen Itza were fantastic, he recommended we rent umbrellas for sun protection before we entered the site and they were very much needed with the hot mid afternoon sun. It was a long drive from Cancun (about 2 hours each way), but the bus was air-conditioned and comfortable. Lunch buffet had a pretty good variety and the cenote swim was amazing after a long and hot day. Would definitely recommend this tour!