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360 CHICAGO Observation Deck Admission (Hancock Center)

Chicago, United States

From US$30.00

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Reserve Now & Pay Later
Secure your spot while staying flexible
Free cancellation
Up to 24 hours in advance.
  • 1 to 4 hours (approx.)
  • Mobile ticket
  • Offered in: English


Tower above the Windy City’s world-famous skyline with admission to 360 Chicago (John Hancock Observatory). Ascend 94 stories to the observation deck of one of the tallest buildings in North America aboard its lightning-fast elevator. Then check out bird’s-eye views of landmarks like the famous Willis (Sears) Tower and the lakefront shoreline, and enjoy a variety of educational exhibits on site. Upgrade your ticket to include TILT, a thrill ride that offers visitors unique, downward facing views from 1,030 feet. Or, choose the Sun and Stars package for two visits to the observation deck within 48 hours. With mobile tickets, simply scan your phone for direct entry into 360 Chicago.
  • Admission to the 360 Chicago (John Hancock Observatory), located above the Magnificent Mile
  • Ride to the top in North America's fastest elevators, which rise 1,000 feet (305 meters) in 40 seconds
  • Enjoy 360-degree views of the Chicago skyline and Lake Michigan
  • Access to BAR 94 and free Wi-Fi
  • Upgrade your ticket to include two visits within 48 hours
  • Upgrade your ticket to include TILT, the new thrilling feature that offers visitors downward facing views from 1,000 feet up
  • With mobile tickets, simply scan your phone for direct entry into 360 Chicago

What's Included

  • 360 CHICAGO admission
  • Magnicity App
  • 3 of 77 exhibit
  • The Cloud Walk (3D Instagramable art)
  • Food and drinks (available to purchase at the Cloud Bar)
  • TILT thrill ride (Available onsite for $10)

What To Expect

Enjoy the high point of your Chicago visit with this admission to 360 Chicago (John Hancock Observatory), 94 stories up in one of the country’s tallest buildings. Anyone looking to get an incredible view of the unique lakefront landscape and scenic architecture of Chicago will enjoy this sky-high excursion.

Make your own way to the 360 Chicago entrance, located along Michigan Avenue. Once inside the building, step into a high-speed elevator that will whisk you more than 90 stories above the ground at a speed of 20.5 mph (33 kph). As the doors open, make your way to the floor-to-ceiling windows as you enjoy incredible aerial views of the Windy City in all four cardinal directions.

Depending on the time of day you visit and the season, you’ll see all manner of interesting highlights. Morning and afternoon tend to give Lake Michigan a richer blue tint, while sunset offers the perfect opportunity for a romantic moment. After dark, the city sparkles down below.

Those who have worked up an appetite from the high altitude can stop by BAR 94, for a delicious array of gelato, Italian coffee, cocktails, and light bites.

• The Sun and Stars option is good for two visits (valid for 48 hours) to the observatory, providing the opportunity to enjoy Chicago views by both day and night.
• The TILT option offers access to an attraction of outward tilting glass 1,000 feet above the Magnificent Mile. This is the first of its kind in the world and offers unique, downward facing views.

360 Chicago Observation Deck

Admission Ticket Included

Additional Info

  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Tickets are non-refundable due to inclement weather, low and no visibility
  • Most travelers can participate
  • Tickets are non-refundable if booked thinking 360 Chicago Observation Deck is another attraction. 360 Chicago is happy to reschedule the ticket in this instance.

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

about cancellations.

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Traveler Tips

The line was long, but once you get up there, it is totally worth it!
Great weather - snow precious day and you could see for miles 😍 Great to look out to the lake and city !
458 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
Reviews by Viator travelers.
Showing 1-10 of 458 reviews
Nice views
Sarah_C, Mar 2023
Nice view of Chicago, the Cloudbar was a quiet place to have a soft drink and look out at the city and the lake.
Views at dusk. Lots of...
Brian_Z, Mar 2023
Views at dusk. Lots of space. Did not feel crowded. Kids had fun. Elevator was really fast…………………………..
Tim_H, Mar 2023
Very disappointed with this. Nothing was visible and I was told that I wouldn’t be able to receive a refund
Response from Host, Mar 2023
Hello Tim, I am sorry that you had a negative experience. We do make multiple mentions that there is no refund for low visibility and make it clear to guests prior to scanning their tickets on days that there there is low or now visibility. In those cases we are happy to reschedule your visit for another date throughout the year. If you were not made aware by the team I am very sorry and would happily reschedule your visit for another date. Please email us at if that was indeed the case.
lila_c, Mar 2023
I do not recommend Viator, they sold me the tickets for John Hancock, but when I went up to the 95th floor, it turns out that it was closed for maintenance, nobody notified us, we only paid to go up in an elevator, and look, it was closed, big fraud
Great views of the lake and city
Brian_E, Mar 2023
A great view over the lake and the city. Decent cafe for drinks while you take in the view. Plenty of seating too.
It was a good experience...
Felisha_D, Mar 2023
It was a good experience but It is too expensive for the general admission tickets for what you get.
Yaima_G, Mar 2023
The service and the staff was great! I would recommend this place. I would repeat this experience again.
Texans in Chi Town
Latoya_S, Mar 2023
Wow! What an amazing view and experience for us. The 360-degree staff was so friendly and accommodating. We will be back this summer to do it again.
Naveen_J, Mar 2023
Worth every penny, it was mind blowing experience and TILT was cherry on top. I would recommend this.
Marie_S, Mar 2023
We thought we were buying tickets for the Willis Tower and found when we got there, they were for the 360 Chicago at the J Hancock. Figuring we were going to be late we tried to contact Viator and found you can't call and customer service closes at 5 pm. It was 5:06. Took a chance and went to JH Bldg. Worked out bc clouds cleared and it was beautiful. Found several others did the same thing and Viator must know because others tried getting a refund said its on their website there are no refunds for booking wrong destination.
Amazing Views!
Misty_R, Mar 2023
Amazing views....totally worth it! Buying your ticket ahead of time avoids the lines. On a clear day you get great pics and videos.
Go Check It Out!
Heidi_G, Mar 2023
It was definitely one of the best thing we were able to do in such a short time in Chicago. Best part about it, was there was no rush. You didn't have a time frame to go in and out. You could sit back and enjoy the spectacular views!
Never Use This Place
Robert_B, Mar 2023
Really awful customer service. Horribly mean people and no compassion or heart from anyone involved. Skydeck at Willis Tower is 10000x better, safer and more fun. View is better, elevator is faster, workers are smarter. Awful display of operations and business by 360 CHICAGO/Hancock center. Hopefully not open for much longer so they stop STEALING money
There must be other tall buildings that don't charge for the view...
John_Y, Mar 2023
While the 94th floor view is spectacular I am not sure it is worth the money. Also I had a 3:30 ticket but was able to get to the Hancock Center around 2. I tried to contact Viator to get an earlier time (360 Chicago would not change my ticket because it was purchased through Viator, a third party). I never got a response. Thanks to a gracious security guard I got up at 2:30.
Gateway trip
Mary_C, Mar 2023
It was an amazing experience, beautiful view, staff very polite, we definitely will recommend to live this experience
360 sky deck
Claudia_R, Mar 2023
The tilting glass wad an extreme experience but totally worthy. Even tough it was cloudy we could see the entire city and zip a drink in the bar.
Excellent experience
debsanders1107, Feb 2023
Watching a group of people do the Tilt, very brave. They tilt you a bit, then a bit further, then further again, not for me, but great to watch!
The views are wonderful...
Romeka_S, Feb 2023
The views are wonderful but over priced. You can ask to go to the cloud bar for free. Plus if u book from them directly a cocktail is included for the same price.
Response from Host, Feb 2023
Hello, Thank you for your review. We are thrilled that you enjoyed the views. Please note that entry to the Cloud Bar is included in your General Admission ticket. Unfortunately, there is not way to access it without your ticket. We apologize if there was any confusion.
1 traveler found this review helpful
It was severely overcast...
Tina_H, Feb 2023
It was severely overcast on the day we had reservations. I was not able to get a refund because it was less than 24hrs.
The ticket is only for...
Alma_G, Feb 2023
The ticket is only for admission to the building and not to get to the actual spin, there is extra charge and it was completely foggy so eitherway we were not able to see anything, the only thing we did was pay for some very expensive warm drinks...


Product code: 5651JHO