Thanks for taking the time to give your constructive feedback. As a general rule we do not run our full day tour with more than 10 guests, but unfortunately we were blindsided: a party of 11 guests booked the tour less than 45 minutes before tour start time. In the 12 years the company has been in operation, a party that large has never booked our full day tour that close to start time, so we simply did not have an additional guide available to lead the full day tour on such incredibly short notice which is why we sent another team member along to assist the lead guide (and this additional team member stayed back with the slower riders in the group... they weren't lost, they just weren't as nimble on a bike as your family). Our lunch partners also dropped the ball that day as they, too, are a small business that found themselves unprepared for such a busy day. We sincerely apologize and regret that the imperfect storm of events negatively impacted your tour, and please know that we as a business learned some hard lessons as a result that will help us do better in the future.