Montego Bay
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Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry

Badge of ExcellenceMontego Bay, Caribbean
Likely to Sell Out

From US$35.00

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Reserve Now & Pay Later
Secure your spot while staying flexible
Free cancellation
Up to 24 hours in advance.
  • 1 to 2 hours (approx.)
  • Pickup offered
  • Mobile ticket
  • Offered in: English

Overview

Enjoy access to the Club Mobay departure and arrival lounges with this pass. Get fast-track service through immigration, customs and security with personalized assistance. Travel like a true VIP when you relax in the private lounge to wait for your flight, using the high-speed Wi-Fi and enjoying the beverages and snacks. This pass allows the stress-free Jamaican atmosphere to follow you to Sangster International Airport.
  • Separate arrival and departure lounges are available — choose one or both
  • Skip the crowded airport terminals for the relaxing atmosphere of a comfortable lounge
  • Enjoy cold and hot beverages, as well as tapas, sandwiches, fruit and other snacks
  • Take advantage of the included Wi-Fi, and catch up on the latest magazines and newspapers
  • Receive fast-track service through security, immigration and customs lines
Operated by:

What's Included

  • Fast-track service through immigration and security
  • Phone calls to the USA, Canada and UK landlines
  • Snacks and beverages
  • Private restrooms
  • Gratuities
  • Transportation between airport and hotel
  • Spa treatments (additional cost at departure lounge only)

Meeting And Pickup

Start time

Opening hours

Select your preferred ticket/pass option to see hours.
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What To Expect

Purchase this pass for use during both your departure from and arrival in Sangster International Airport. 

Departure Lounge:

After checking in for your flight, make your way to the Club Mobay information booth, next to the entrance for security and immigration. Check in for your lounge access here, and then sail through security and immigration with your fast-track service. 

On the mezzanine level, enter the Club Mobay departure lounge. Unwind before your departing flight; snack on the provided fresh fruit, sandwiches, tapas and other light fare, and sip on a refreshing drink (either alcoholic or non-alcoholic) or cup of coffee. 

Read magazine or newspaper, use the high-speed Wi-Fi, freshen up with a shower, play electronic games on the provided tablets or enjoy a mini treatment at the Mango Spa (own expense). 

Kids can play in Pickney Place, a sound-proof playroom, or if you are sans kids, hang out in the adults-only lounge. If you must catch up on work before returning to the real world, take advantage of the fully equipped business center. Capture some final souvenir shots at the fun Tropical Shotz photo booth (additional cost). 

When it’s time for your flight, you’ll board your plane refreshed and relaxed.

Arrival Lounge:

When you get off your plane at Montego Bay’s Sangster International Airport, head to the Club Mobay meeting point, where your club representative will be waiting to greet you. 

Fill out your immigration forms (your representative can help if needed), and breeze through customs and immigration with your fast-track access. Your host will help you retrieve your luggage at baggage claim and escort you to the Club Mobay arrival lounge. 

In the arrival lounge, use the high-speed Wi-Fi, catch up with the news on the flat-screen cable TVs, enjoy snacks and beverages, read the provided magazines and newspapers or freshen up in the private restroom while the lounge’s relaxing reggae music puts you in the island spirit. 

When you’re ready, you’ll be escorted your ground transportation.

Club Mobay Departure Lounge

Arrival Lounge (not applicable to Departure Only bookings): Exit plane at Montego Bay’s Sangster Airport, head to the Club Mobay meeting point where VIP Rep will greet you. Fill out immigration forms and pass customs/immigration with fast-track. Rep will help retrieve luggage at baggage claim and escort you to Club Mobay lounge. Use WiFi, flat-screen TVs, snacks and beverages, magazines and newspapers, or cool off with a chilled towel. When ready, you’ll be escorted to the airport transport you are taking to hotel. Departure Lounge (not applicable to Arrival Only bookings): After checking in for flight, head to Club Mobay info booth next to entrance for security/immigration. Check-in for lounge access, then fast entry through security and immigration VIP line. Head to mezzanine to enter Club Mobay lounge near Gate 12. Enjoy fruit, sandwiches, tapas, and sip on a refreshing cold drink, coffee, or alcoholic beverage. Read a magazine or newspaper, use WiFi, or freshen up with a shower.

Admission Ticket Included

Additional Info

  • Confirmation will be received at time of booking
  • NOTE: you MUST include all passenger legal names when booking in order for your lounge to be confirmed.
  • Kindly note it is the responsibility of our valued customers to inform Club MoBay of any changes or flight updates made to the original itinerary.
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infant seats available
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • The following are the links to completing the pre-authorisation form to travel:
  • For your protection, face masks are mandatory, hands sanitized upon entry and temperature checks will be conducted.
  • Most travelers can participate
  • Personalized escort available only with the arrival service
  • This tour/activity will have a maximum of 10 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

about cancellations.

Traveler Photos

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Traveler Tips


Every year in January, it's a must to stay in Mobay Lounge while waiting to leave for home.
Worth every penny to be escorted to the Fast track lane saving about 1.5 hours waiting in the normal immigration line!
Well worth it to skip the long lines in customs and immigration.
Reviews
4.5
3,136 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
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Reviews by Viator travelers.
Showing 1-10 of 3,136 reviews
Not worth the money
Cara_D, Feb 2023
Just didn't feel it was worth the money per person for what is involved. Our waitress was pleasant but the staff at the door were not. Some of the food sitting in the buffet area wasn't very pleasant (old and had been sitting for a while and cold when it should of been hot). We were only ever offered one drink. There was also an unpleasant smell when you entered the room
VIP
Kathleen_S, Feb 2023
The convenience of expedited security was well worth the cost of access to the VIP area. The food was ok. The service was excellent!
Response from Host, Feb 2023
Hello Kathleen_S, Firstly we would like to thank you for utilizing our service and for taking the time to share your feedback with us. We are happy to hear that you had the chance to experience our escort service through Immigration and Customs. I also want to thank you for your criticisms and would like to apologize for the dissatisfaction with the service in relation to our food offerings as we did not meet your expectations. This type of feedback is not the type we enjoy reading but appreciate your sharing as it is through this medium we are able to make improvements to our service product offering and move to the next level. We are pleased to advise that we have been listening to our guest's feedback and are currently revamping our menu items and would love to hear what items you would like to see. Please share with us at janessa.miles@vipattractions.com. Thank you again for taking the time to share with us. We hope despite your disappointments we can still look forward to hosting you again in the future.
A little surprise
Khatoon_H, Feb 2023
It was nice to be in a quiet space and relax, I just wish the people taking you to your table would be more willing. There’s was 6 attendees waiting to show you to your table however, they debating who should do it. Overall the environment and food and relaxing area was nice. I will do it again, just hope the attendees come prepared to work.
Response from Host, Feb 2023
Hello Khatoon_H, Thank you for sharing your review with us. We are happy that you enjoyed the relaxing and comfortable environment that we provide for our VIPs and our tasty snack and beverages. We are sorry that your encounter was not as seamless as we would want it but want to let you know that this is not common practice and we always try to make our guests feel right at home. Thank once again and we cannot wait to see you !
Love club Mobay
Kerry_L, Feb 2023
We love club Mobay. The concierge that escorts us through the airport does everything for you. So worth it. The food and drinks are great as well as lounge employees.
Response from Host, Feb 2023
Hello Kerry_L, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We feel a great sense of joy learning that you enjoyed our tasty complimentary drink and snack options. Once again, we thank you for your review, you were a delight to host.
Club Mombay was Awesome!
Rondella_H, Feb 2023
It was my first time and it was amazing. I will definitely do it again when on my next planned trip to Jamaica 🇯🇲!
Response from Host, Feb 2023
Hello Rondell, Thank you for taking the time out to provide your review on you experience with us. We are happy to hear that you had an amazing experience with us and we met your expectations. Be sure to book early for your next visit. See you soon!
Mobayw
Jane_L, Feb 2023
Great experience making this process so easy would not even consider coming back with out using it again
Response from Host, Feb 2023
Hello Jane_L, Thank you for taking the time to share your review of our service. It is always our aim to make your first and final moments in paradise memorable. With that said, it brings us joy to know that we got to reduce the hassle and stress that come with travelling, allowing you to relax and savor every moment of your well-deserved vacation. Thank you for making Jamaica your destination of choice and we hope to see you again soon.
Love it and great...
Martha_G, Feb 2023
Love it and great experience. Worth the money. ❤️❤️❤️❤️❤️❤️l thang you for every that you did. I can’t understand why they want you to write us much
Response from Host, Feb 2023
Hello Martha_G, Thank you for choosing our service on your recent trip. The feedback you’ve given is valued, and we appreciate the time taken to share it with us. We are ecstatic that you found our service to be of great value as this is the standard that our guests have come to know and we strive to uphold. Thank you for making it Club Mobay, we do appreciate your taking the time to share your experience with us and hope to host you again soon.
Excellent experience
Stephanie_G, Feb 2023
We were so impressed that it was So quick and very welcomed!!! This was our first time at Sandals and they helped us so much!
Response from Host, Feb 2023
Hello Stephanie_G, Firstly we would like to thank you for utilizing our service and for taking the time to share your feedback with us. We are happy to hear that you had the chance to experience our escort service through Immigration and Customs. Our team of professionals strive at all times to reduce the hassles and stress that come with travelling, allowing our VIP’s to enjoy every moment of their well-deserved vacation. Thank you for making Jamaica your destination of choice, we hope to see you again soon.
Must do
Natalie_S, Feb 2023
The club Monday experience was 100% worth it, fast and easy and great helpful staff! They scooped us up from our gate and whisked us through customs and retire our bags, then we got a rum punch before heading out, great welcome!
Response from Host, Feb 2023
Hello Natalie_S, Firstly we would like to thank you for utilizing our service and for taking the time to share your feedback with us. We are happy to hear that you had the chance to experience our escort service through Immigration and Customs. Our team upholds a culture of warm smiles and friendliness; we are therefore thrilled to learn that we made your airport experience a pleasurable one at every turn. Thank you for making Jamaica your destination of choice, we hope to see you again soon
Amazing experience!
Megan_M, Feb 2023
Absolutely worth your weight in gold. It would have easily been 3 hours to get through the customs/immigration and it took us maybe 15 minutes. Our guide knew exactly what she was doing.
Response from Host, Feb 2023
Hello Megan_M, Thank you for taking the time to share your review of our service. It is always our aim to make your first and final moments in paradise memorable. With that said, it brings us joy to know that we got to reduce the hassle and stress that come with travelling, allowing you to relax and savor every moment of your well-deserved vacation. Thank you for making Jamaica your destination of choice and we hope to see you again soon.
Exceptional Service
Natasha_C, Feb 2023
This is my 3rd time using this service, and I received exceptional service as usual. The line for security was much shorter than the regular line. The food and drinks were good. I recommend the rum punch and beef patties. Well worth the money.
Response from Host, Feb 2023
Firstly we would like to thank you for utilizing our service and for taking the time to share your feedback with us. We are happy to hear that you had the chance to experience our escort service through Immigration and Customs. Its also great that you enjoyed our tasty treats and complimentary hot and cold beverages which were carefully selected to satisfy the palates of our VIPs. We are ecstatic that you found our service to be of great value as this is the standard that our guests have come to know and we strive to uphold. Thank you for making it Club Mobay, we do appreciate your taking the time to share your experience with us and hope to host you again soon.
Mobay pass is a must
Rocco_G, Feb 2023
Our host was terrific and very nice. Would definitely recommend her. The service was great and so we booked a departure ticket
Response from Host, Feb 2023
Hello Rocco_G, Thank you for taking the time to share your review of our service. It is always our aim to make your first and final moments in paradise memorable. Our team of professionals strive at all times to reduce the hassles and stress that come with travelling, allowing our VIP’s to enjoy every moment of their well-deserved vacation. Thank you for making Jamaica your destination of choice and we hope to see you again soon.
Don’t do it!
Marilyn_B, Feb 2023
What’s to share? Employees were just doing their job, ie present but not engaged. Food looked like the local C store. I wouldn’t spend the money again. Not a Good experience.
Response from Host, Feb 2023
Hello Marilyn_B, Firstly, thank you for making our island your destination of choice for including our services in your travels. The feedback you’ve given is valued, and we appreciate the time taken to share it with us. We are saddened and disappointed to read that your experience was not up to our very own standards and we would like to extend our deepest and sincerest apologies for this. Please note that the concerns mentioned are certainly not indicative of the norm and will be taken into consideration as we review our processes to ensure consistent delivery of quality right across the business. Once again we thank you for visiting and sharing your feedback with us. We hope that you will give us another opportunity to make it right.
Waiter was funny
Julie_W, Feb 2023
Nothing memorable easy to get through no lines not much else to say you sit in a room have a snack skip the lines
Response from Host, Feb 2023
Hello Julie_W, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We always aim to deliver a great experience, and we are sadden when we don’t meet expectations. To help us serve you better on your future trips, please reach out to janessa.miles@vipattractions.com with any further comments or suggestions you wish to share. Thanks for taking the time to bring this to our attention.
1 traveler found this review helpful
Club Mobay Worth It
Melissa_E, Feb 2023
Trish was nice and personal. The custom lines were long, but we walked right pass. We beat our luggage coming off the plane! So worth it!
Response from Host, Feb 2023
Hello Melissa_E, Thank you for taking the time to write us this amazing review of service. We are blown away reading this review, we feel so proud that we have met your expectations with our services and value for your money. It brings us great joy knowing that we were able to facilitate a seamless transition through the processes from customs and immigration Jamaica. We must agree that are priority lanes are just the time saving medium that every guest needs to kickstart and conclude their vacation by getting them where they need to be in a timely manner. Thank you for your vote of confidence in our services and your patronage. We look forward to hosting you soon.
Great experience !!
Jocelyn_S, Feb 2023
We had a 2 hour delay so, we were at the airport for 5 hours. It was nice to be able relax with food and drink. The staff was great! I thoroughly enjoyed it.
Response from Host, Feb 2023
Hello Jocelyn_S, Thank you for taking the time to share your review of our service. It is always our aim to make your first and final moments in paradise memorable. With that said, it brings us joy to know that we got to reduce the hassle and stress that come with travelling, allowing you to relax and savor every moment of your well-deserved vacation. Thank you for making Jamaica your destination of choice and we hope to see you again soon.
So easy to get thru the...
Carrie_C, Feb 2023
So easy to get thru the various lines. Definitely worth the money. I would recommend for departure for sure.,
Response from Host, Feb 2023
Hello Carrie_C, We are thrilled that our express lane through security was worth its weight in gold! We are glad you enjoyed the convenience of our lounge to await your flight. We hope you enjoyed the complimentary amenities included too. Thank you again and see you again soon!
A must when travelling to and from Sanster Airport Mobay.
SHIRLA_C, Feb 2023
Never disappoints. We had another amazing experience and the staff were also amazing. Highly recommended.
Response from Host, Feb 2023
Hello SHIRLA_C, Allow us to start by extending our gratitude for utilizing our service on your recent trip to Jamaica. We appreciate your feedback; it is through our guests’ experiences that we can make improvements to our product offerings. Our team upholds a culture of warm smiles and friendliness; we are therefore thrilled to learn that we made your airport experience a pleasurable one at every turn. We are committed to providing you with the highest level of service simply because our guests deserve the very best. Thank you for making it Club Mobay, we do appreciate your taking the time to share your experience with us and hope to host you again soon.
Good place to relax in peace before flight.
David_H, Feb 2023
Fast track through security and immigration. Good breakfast and a peaceful place to wait before your flight.
Response from Host, Feb 2023
Hello David_H, Thank you for taking the time to share your review of our service. It is always our aim to make your first and final moments in paradise memorable. With that said, it brings us joy to know that we got to reduce the hassle and stress that come with travelling, allowing you to relax and savor every moment of your well-deserved vacation. Thank you for making Jamaica your destination of choice and we hope to see you again soon.
Every time!
Joseph_D, Feb 2023
We use this every time we travel. Totally worth it traveling with your family or as a couple. Our most recent trip we traveled with young kids. We landed and were in our hotel 45 minutes (Rosehall). Even had 2 beers in the lounge while our Mobay concierge checked on our private transport.
Response from Host, Feb 2023
Hello Joseph_D, Welcome Back! We are delighted to learn that your arrival on the island was nothing short of spectacular as we made it easy, time-saving, and relaxing. I'm glad you felt the overall experience met your expectations. It's something we've worked hard on and we're pleased our efforts resonated with you. It was truly a delight to have hosted you again and we hope to see you soon. Thank you for making us a part of your island experience and taking the time to share your valuable feedback with us.
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Product code: 6432MOBAY