In the lobby of the American Express headquarters at the World Financial Center in New York City, the company has created a memorial honoring the eleven American Express employees who were killed in the terrorist attacks on the World Trade Center on September 11, 2001. The American Express 11 Tears Memorial was designed by lower Manhattan artist Ken Smith. The foundation of the memorial is composed around a black granite reflecting pool with eleven sides. A 600-lb piece of Brazilian quartz is shaped like a tear and carved with eleven sides. The quartz is suspended over the granite reflecting pool by eleven thin cables. Inscribed in the sides of the granite pool are the names of the victims who died in the attack, along with five words or phrases describing each person. “Tear drops” of water fall gently from the ceiling into the pool below, and a nearby plaque offers more personal details on each of the victims.
To reach the memorial by subway, take the E line to World Trade Center. Walk west on Vesey Street, then cross West Street on the pedestrian overpass. Enter the American Express Tower on West Street and Vesey Street. The memorial is on the ground floor.