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paid for service online before starting the trip to Athens. A cab came at the time requested and he knew our destination so we thought this was legit. It turned out we were tricked because when we arrived at the airport, the driver said he needed to be paid and that he didn't know anything about the online payment. Not wanting to create a scene we paid him 45 euros. This left a bad taste when we left.
We appreciate your feedback as we are taking everything very seriously.
This is a very popular product that has many excellent reviews and we feel sorry for the inconvenience and the bad experience you had.
However, we have to mention the following. We have called you the same morning to inform you that we were there waiting for you and you did not answer.
A passing taxi tricked you. This was not our vehicle. We have already sent a photo from our GPS application with the route of our vehicle to Viator and to you personally, that proves we were there on time waiting for you. You were holding luggage and as a result, the passing taxi driver possibly guessed that you were going to the airport.
As you understand this is not our fault.
Furthermore, due to our goodwill and because we want to have happy travelers to Greece, on our own initiative, we have fully refunded you immediately. Additionally, we have explained everything to you by phone and through the platform’s messaging system and you left a review that does not correspond to the reality.
Reviews help other travelers to select an experience that covers their needs and our company to improve the services provided. We always aspire to improve our services and ourselves as long as the reviews are constructive and not misleading.
Our driver's name was Dimitri and he was in charge of taking us to the airport. He was on time (3AM) and drove a Mercedes Benz. The seats were leather and the car was clean
Even though we were leaving Athens, he took the time to explain somethings, gave us tips and suggestions in case we plan to come back. He was very respectful and friendly.
5 star experience! The driver was on-time, very consider of my comfort and helpful in letting me know where the check-in counter was at airport before we arrived. The van was very comfortable, modern and clean. Water was offered throughout the drive to the airport. Thank you!