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Small-Group Whale Shark Snorkeling Adventure in Cancun

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Solidaridad, Mexico
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icon6 hours  (Approx.)
Mobile ticket
iconOffered in: English and 1 more

Overview

Dive off the coast of Cancun on this 6-hour all-inclusive snorkeling tour with round-trip transportation, two meals, and equipment. This dive is located in a known whale shark feeding area; a guide will accompany you into the water in groups of two for a chance to see whale sharks and more in their natural habitat.
  • Led by a local guide
  • Small-group tour
  • Lunch included
  • All necessary equipment included

Reviews

4.5
star-4.5
22 reviews
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Reviews by Viator travellers
star-1
My wife and I lived in Australia and...
william f
, Jul 2017
My wife and I lived in Australia and she longed to go to Western Australia to swim with the Whale Sharks while we were there, but we could never make it happen. Now that we live in the states I booked a trip to Cancun specifically so she could see them. I was leery of taking a tour with a small operator and found confidence with the National Geographic and Viator name backing your tour. Our tour was scheduled to leave on Friday June 30. Upon arriving in Mexico on the afternoon of Thursday June 29, I was a little concerned that I had not received instruction of when we would be picked up. I call the local number in my confirmation and spoke with the Whale Shark Daddy. He told me I must have booked a fraudulent trip, because the government did not allow trips on Friday June 30. Not what you want to hear after just landing. After sending him all my confirmations and some back and forth, he arranged for us to see the Whale Sharks on Saturday July 1. A little disconcerting, but not the end of the world. Pickup was great, instruction was great, and we were assigned a boat with 3 young children. Part of the booking discussed having free preventative sea sickness for guests so I figured the tour operators would help make sure the kids did not get sick. A half an hour into the trip I pointed out to the Assistant that one of the kids looked sick and he just shrugged his shoulders. Sure enough all three children were leaning over the rails vomiting. Then the mom got into it. The captain and assistant did ZERO to help the family and certainly did not offer any Dramamine. As we continued driving, I noticed a fin and pointed it out to the captain who stopped the boat and said it was indeed a Whale Shark. They had my wife and I quickly get ready and jump in. As soon as we hit the water, the shark dove down. As we started to resume our search, the father of the family got very upset with the captain and demanded to take his family back who where still puking. I speak Spanish and could understand the captain taking with other captains asking if they could take the other passenger, my wife and me so he could head back. The captain was not getting commitment from anyone. So, we kept going to the next shark sighting. Finally, 45 minutes later family still leaning over the rail and after at talking with at least 10 other boats, the captain found another captain willing to take us. This wasnt making for the ultimate trip that we had dreamt about, saved for, and were finally on, but we were trying to make the best of the situation. When we transferred boats, we soon realized that the new boat already had 10 passengers, and a few did not hide their lack of enthusiasm to see us get in their boat. When I told them what happened, they wanted to know why we were their problem INCREADIBLY UNCOMFORTABLE. All we were doing was what the captains had told us - we did not complain or make any suggestions of how to move ahead. The new captain instructed his assistant that we should be last in the rotation since we were only GUESTS on his boat. Ok no big deal right? When it was finally our time we jumped into murky water and saw nothing. The assistant told us to be ready and they would drop us again. Same thing happened. Again, the assistant told us to get ready, that he would get us on one. Third time was a charm and we finally got to see and swim with a Whale Shark. After being on this high, I came up to the boat and was told by the new captain that we wouldnt be going back into the water because we were taking the turn of HIS clients MORE UNCOMFORTABLE. After they went through their rotation, I had to ask the new captain why were couldnt go in our turn. He reaffirmed that we only GUESTS on his boat. Suddenly one of the clients confronted me saying it wasnt fair to him that we should take his turn and went on and on like a 3rd grader. I get it that sometimes GUESTS are idiots and act like a 3rd grader, but I couldnt believe that the Captain was responding to the school yard theatrics and not letting us go. Finally, the next time around, the assistant slyly walked up to us and told us to just be ready and he would get us back out. So yes we did get to swim with the Whale Sharks and check a lifelong bucket list items, but the tour company made it so unnecessarily UNCOMFORTABLE. I could never recommend using this tour operater! Forget about the fact that I have Celias and was told they would provide alternative food options which turned out to be an apple the size of a golf ball.

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