Hi, we are sorry for the misunderstanding. But if you look at the tour package under What's Included, the tour guide from tourism department is available upon request. You have not added any so the driver and car came to you on time to pick you up.
x Department of Tourism Accredited Tour Guide - P2500 for whole day (available upon request)
x Bottled Water
About the TOPS
Under what to expect
(will be closed starting Oct 21, 2022 for renovation) - we will be updating this if they will open again.
If you will be adding a tour guide, and the TOPs is open by the time you had the tour, then the rate will of course change cuz we will also pay for it.
You can see these in the package that you booked, and on the voucher that you have..
Please also note that even you booked 09:17 PM a night before, we are still able to get you driver, we woke up a driver not to be late the next day to your hotel.
The discounts of the seniors and children can be discounted on site and be refunded to you, provided you will show the IDs upon paying the entrance fees, which the driver must have told you .
Also the tour includes delicious lunch from the House of Lechon restaurant that costs P500 per head , what you could ask more.
You asked for a FULL refund but we did not acknowledged that is because we already spent for your lunch, driver, car, fuel (which is now very expensive), and asking for a FULL Refund is like asking for a FREE tour. Hope you will understand why we can't refund you that. Thank you and hope you will have a good journey in the future.
"It's always best to know what we are paying for"