Very disappointed. Let me explain. We originally setup our tour on Tues 31st of May. Hearing great things about a tour guide, June, who spoke english we decided to book this expedition. The communication with June was very good via WhatsApp. She asked could we change the tour to Wednesday June 1st so she could do the guide. We accepted the change to have her as our guide. A couple of days before the excursion, she said she needed to assign another guide due to some office issues, but assured us the guide spoke english. We accepted the change again. Before the trip, June asked if there were anything in Jeju we wanted to see. We said we have never been to Jeju, but the ONLY 2 things we wanted to see as a family was the Lava Tube Caves and the Women Diver museum. These two things were a "Must". Unfortunately when the driver took us close to the Lava Tube Caves, he said they were close the 1st Weds of every month! We were NOT HAPPY! We wanted to hit 2 things of the 5-6 place agenda. They asked us to change from Tues to Weds to have June guide. Then she couldn't guide and got us another guide named Paul. Then we find out Lave Tube Caves are closed! Now, I would expect a tour guide company to know, as the PROFESSIONAL GUIDES, when attractions, national parks, museums, etc... are closed. They are the professional guides! Needless to say, the trip was not cheap, but for a family trip it wasn't a concern. We were very disappointed to have this trip to Jeju be a major miss.
Now for the other possible people looking at this tour option. Please be aware, because we were not......
1. Make sure all of the attractions you wish to see are indeed OPEN.
2. Understand that you will also have to pay for all of the attractions in addition to the guide trip payment. All of the museums, national parks, parking fees, etc.
3. Lunch was not provided, that is ok, BUT they take you to a restaurant where they order the food for you AND you have to pay. I don't mind paying, but we had a daughter that didn't like seafood and if we knew we were going to pay, we would have pick a different restaurant where the whole family would have been able to eat. Not only eat, but pick what we would like to eat from the menu, not have a pre ordered seafood dish that just came out without ordering personally. Then have to pay for dishes we didn't order was just not right.
*** Now I want to say the positives. The second guide we got, Paul, was very nice. Spoke English very well and was extremely knowledgeable about the Island, history, nature and the historical sites. I give him a 5 Star as far as a guide. Would recommend him to any English speaking tourist coming to Jeju. I give this Viator Tour a 3 star, but really would like to give it a 2.5 Star due to the lack of knowledge of the places the tourist want to see as well as not explaining all of the ancillary charges they must pay in addition to the expensive price paid online.***
Overall, if you read this story, please be VERY aware of the issues we faced as a family traveling to Jeju on our Bucket List.