Thank you Ashley for taking the time to write a review following your Angthong Marine Park Semi-Private Sunset Tour.
I am sorry you found the boat ride long. During the 2 hours of cruising to the park and back, our guests have breakfast, have a nap, enjoy the onboard jacuzzi, and relax at the roomy sundeck allowing uninterrupted views of the amazing scenery.
I believe your negative review was prompted by your multiple requests to Viator and us demanding a 61% refund due to delayed return to Koh Samui. The following is part of your request for a refund, “ I cannot stress more strongly that apologies cannot compensate that lost we had as we missed the farwell of our dear friends who will leave Thailand back to their home countries”
We are very happy to offer a refund when things go wrong but on your trip, nothing such as this happened only a delayed return which does not justify a refund 50% or 61% refund (refund request and the reasoning were changed from one request to another).
Indeed on this day, the tour came back about 40 minutes later than scheduled due to the choppy sea on the way back to Koh Samui. We must slow down when we experience the choppy sea for the comfort of our guests. Our internal reviews from the trip and the 2 just next to your review were very positive from all the guests so I suspect your conclusion about other guests' experiences is nothing more than trying to support your refund request.
As detailed in our tour information we offer three 1 hour stops during the tour for kayaking, snorkeling, and the visit to the Emerald lagoon and your tour itinerary was no different.
We are the fastest large boat that visits the Park and visits the best attraction when no one is around! Exclusive to our tours, Kayaking at the secret lagoon makes for a fabulous kayaking experience. Located at the most remote corner of the park we explore the island by kayaks we carry onboard and follow the action from our tender. We snorkeled at islands located 20 minutes' sail away from the park as visibility at the park is very limited. I am sorry that the destinations were not mind-blowing for you.
Even if you go with a speed boat you will find out that although it takes one hour for the journey, in good weather, to the park the tour length is the same as the speed boat tour waist a lot of time getting in and out of the boat and “preparing” for snorkeling, kayaking from the beach, and for lunch at the only one restaurant at the park.
With regards to your comments about the food. In all our reviews including the ones on the day guests loved the food and no one got sick. We provide breakfast at about 11.00 am and late lunch at about 15:00 as well as fresh fruits and banana ice cream at sunset. I am sorry you got hungry on the return trip. We do appreciate your comment and now stock some snacks for guests who may get hungry.
All in all, I believe you and your girlfriend who join you would have been happier with an economy-speed boat tour but this is not what we offer.