We apologise for what happened and we are in control of the weather. The wind was over 25 knots. Your safety is out main priority. The team tried to find alternative solutions for you. The Aquarium is not under our control, the team tried to organize an alternative for you even if it’s through a third party! As to the refund, we have submitted a request to process your refund and this should be done directly by Viator to you.
We apologise again and hope to see you soon.