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We had booked dinner for 6 pm on Saturday, May 11, 2019. We took a print-out of the ticket with instructions. The cab driver dropped us off at the precise address next to the Tower.. There was no mention of having to wait for a guide. So to make it to the restaurant in time, we got in the "VIsitors with Reservations" line and got through security at about 5:55 pm. Signs to the 58 Eiffel Tower restaurant were not the best but we nonetheless made it to the place under the tower where you enter to get to the restaurant. Showed them the ticket. They said "You have to walk over to the other side to the booth for 58 Eiffel Tower Restaurant. We went there and the lady in the book didn't find us on her list. Then she said, "You were supposed to wait for your guide to give you the tickets, so now you have to go back to the original entrance, find the guide, go through security again, etc. Not only had it started pouring down raining, but we also figured it would be 6:30 or later before we ever got into the restaurant, even if we could find a guide. We also called the guide's number on the ticket at about 5:55 pm and got nothing but a recording.