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I will never use this company for this again - they were supposed to have a driver waiting in the arrivals hall for me and my party which included my 79 year old mother and luggage. Instead we had to walk all over the airport while he directed us from one area to another on the phone, meanwhile he was in the car park of the departure area. I told the driver REPEATEDLY that my mother was elderly and could not be walking all over the airport - made no difference! If I had not seen one of the wheelchair attendants who then got on the phone with the driver we would not have had a car to get to the hotel. By the way, the driver was in the car park of the Departure Terminal! This was unconscionable behavior on the part of the driver and I should be compensated, we lost 2 hours walking all over the airport looking for the driver!
Thanks for your advice, actually according to the order information, in the special request did not mention that your mother is 79 years old and has difficulties to walk.
Sorry for your experience. We will do our best to improve our services.
Wish you a good day