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Eiffel Tower Paris Skip The Line Ticket & Free Audio Guide Tour
Paris, France
Eiffel Tower Paris Skip The Line Ticket & Free Audio Guide Tour
Paris, France
- 1 to 2 hours (approx.)
- Offered in: English
Overview
What's Included
Meeting and Pickup
Itinerary
Additional Info
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Questions?
Visit the Viator Help Centre for any further questions.
Product code: 415184P119
Traveller Photos
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Reviews
1.6
based on 36 reviews
Nana_T, Oct 2023
Our original reservation was canceled without notice. We spent about an hour with customer service and re-booked another one for the following day, paid again and confirmed. We were assured that we will receive the tickets. The tour operator texted us the next day that they do not have tickets for us. They sent us alternative tickets for different time, no lift, stairs to the second level only, no audio, much lower priced tickets. No refund or price adjustment. Additionally, we had another guided tour for another attraction booked on the same day. Our guide never showed up, no notice, no ticket, no refund. We had other reservations canceled at the last minute too. Although we did have some good tours during our trip, we don't think we will book anything with Viator again.
Response from Host, Oct 2023
Dear Client,
We apologize for any inconvenience you experienced during your recent bookings. We understand your frustration and want to clarify that we made effort to communicate with you in advance regarding changes to your reservations. We have records of our attempts to contact you and provide alternative options.
We value your feedback and would like to work towards a resolution. We can provide the screenshot of the messages we sent you. Your satisfaction is important to us, and we hope to have the opportunity to improve your perception of Viator in the future.
Best regards,
Kevin_W, Sept 2023
Great way to get a ticket…
Walking up is not for the fair of heart it is strenuous so if you’re not in shape get a different ticket… we loved the work out. Fantastic Views
Response from Host, Oct 2023
Thank you for sharing your experience with us. We're delighted that you found our ticketing process to be a great way to secure your visit to the Eiffel Tower. It's true that walking up can be quite a workout, but the fantastic views and the sense of achievement at the top are truly rewarding. We appreciate your adventurous spirit and are thrilled that you enjoyed the breathtaking scenery. We look forward to welcoming you back for more memorable adventures in the future!
Brenda_B, Sept 2023
Confusing details of what exactly the tour included and the tickets were in french. Eiffel tower staff were no help Eg; Meeting location and Audio tour.
Response from Host, Sept 2023
Dear Client! We're sorry to hear about the confusion you experienced during your Eiffel Tower visit. We appreciate your feedback and would like to clarify some points.
All the details of what the tour includes are described in the product information provided. Additionally, Eiffel Tower tickets are typically provided in both French and English, and we apologize if this wasn't made clear. Regarding the meeting location, it's important to note that this particular tour includes a free audio guide tour, which means there is no physical meeting point. Instead, you can use the audio guide to explore the Eiffel Tower at your own pace.
We understand that misunderstandings can be frustrating, and we appreciate your feedback as it helps us improve our services. If you have any further questions or concerns, please feel free to reach out to us. We hope you still enjoyed your visit to the Eiffel Tower.
Shama_L, Aug 2023
This experience and trip was AWFUL - and frankly a rip off. We couldn’t find the tour guide who didn’t pick up the phone even after calling numerous times. When we did finally get into the Eiffel Tower - alone and unaided - we were told this tour was for a STAIR CLIMB to the top!!!!! No where on the booking reservation was this mentioned prior to booking and the entire thing was a waste of money and a waste of time and a waste of my afternoon.
I was with family and a small child who I could not disappoint so I had purchase additional new tickets to visit the Eiffel Tower with the lift.
This is an absolute RIP OFF and I would encourage anyone and everyone not to use this tour operator or site again if they don’t want to flush money down the drain
Response from Host, Aug 2023
I hope this message finds you well. I wanted to take a moment to address your recent experience with the "Viator Eiffel Tower Paris Skip The Line Ticket & Free Audio Guide Tour." First and foremost, I sincerely apologize for any confusion or inconvenience you may have encountered during your visit to the Eiffel Tower.
I understand that your expectations were not met, and for that, I am truly sorry. It appears there might have been a misunderstanding regarding the nature of the tour. I would like to clarify that the tour you booked was designed as an "Audio Guide Tour," which offers visitors the opportunity to explore the Eiffel Tower at their own pace while receiving insightful commentary through the provided audio guide.
I acknowledge your frustration with the absence of a personal tour guide and the confusion around the type of tour. We strive to ensure that all pertinent information is communicated clearly in our booking materials, and I apologize if there was any oversight in this regard. Your feedback is invaluable to us, and I assure you that we will be reviewing our booking information to ensure that such misunderstandings are minimized in the future.
Regarding the issue of the stair climb, I understand that this was unexpected for you and your family. Please note that the tour is intended to provide visitors with the option to ascend the Eiffel Tower using the stairs, allowing for a unique and active experience. However, I empathize with your situation, and I truly regret any inconvenience you faced as a result.
I want to express my sincere regret for any disappointment and inconvenience you encountered during your visit to the Eiffel Tower. Your satisfaction is of the utmost importance to us, and I am committed to addressing your concerns appropriately. If there's anything I can do to make amends or assist you further, please do not hesitate to let me know.
Once again, I apologize for any distress this situation may have caused you and your family. I appreciate your feedback and assure you that we are dedicated to improving our services based on your input.
Thank you for giving us the opportunity to address your concerns, and I hope we can regain your trust in the future.
Warm regards
Antonella_C, Aug 2023
Darei zero stelle ma il sistema non permette di darne meno di una! La guida non si è presentata al luogo dell'appuntamento, facendomi perdere tempo ad aspettare e denaro.
Ho aperto contestazione su PayPal!
Response from Host, Aug 2023
Subject: Risposta alla tua recensione sulla prenotazione Eiffel Tower Paris Skip The Line Ticket & Free Audio Guide Tour
Gentile Cliente,
Siamo spiacenti di apprendere della tua insoddisfazione riguardo alla tua esperienza con la prenotazione "Eiffel Tower Paris Skip The Line Ticket & Free Audio Guide Tour". Vorremmo chiarire alcune importanti informazioni riguardo a questa prenotazione al fine di garantire una comprensione completa della situazione.
Abbiamo attentamente esaminato i dettagli della tua prenotazione e abbiamo riscontrato che hai effettuato una prenotazione per un "Audio Tour" della Torre Eiffel, il quale includeva l'accesso prioritario e una guida audio gratuita. Vorremmo sottolineare che questa opzione non includeva la presenza di una guida turistica fisica, bensì una guida audio che ti avrebbe accompagnato nella tua esperienza presso la Torre Eiffel.
Siamo consapevoli dell'importanza di una comunicazione chiara e trasparente per evitare qualsiasi tipo di equivoco. Nel tuo caso, la prenotazione era specificamente per un tour con guida audio e non prevedeva l'assistenza di una guida turistica in persona.
Ci dispiace sinceramente per l'inconveniente che hai incontrato e speriamo che questa spiegazione possa aiutare a dissipare eventuali confusioni. Continuiamo a mettere al primo posto la soddisfazione dei nostri clienti e siamo sempre a disposizione per rispondere a qualsiasi domanda o preoccupazione tu possa avere.
Ti preghiamo di accettare le nostre scuse per eventuali disagi e speriamo che tu possa considerare di ripensare alla tua valutazione della nostra esperienza turistica.
Cordiali saluti
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