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Santa Lucia Hill and Bicentennial Park are just some of the places you’ll visit during this half-day tour of Santiago. Get to know the city on a private tour with your own dedicated guide, and enjoy the benefits of personalized service. The itinerary is flexible and can be customized according to your needs or preferences.
Half-day city sightseeing in Santiago: morning or afternoon options
Personalized service offered by a guide who knows the terrain
Stroll through the Chilean capital, with private transport from your hotel
Learn about city history, culture, landmarks, and idiosyncrasies
I have used Viator in the past and have never has such a bad experience or been treated in such a terrible manner. This tour was absolutely horrible.
This was supposed to be "personalized service & Itinerary" tour, with stops, "a stroll thru the Chilean capital" and photo opportunities. As stated in our voucher this private tour was to be "flexible and could be customized according to our preferences.” Our guide was very rude and refused to accommodate us in any way.
To begin with, he was late picking us up at our hotel and had no ID. When we started out I asked him what he was going to show us. He said it would be a "driving tour." I asked about a stop that was listed on the Viator voucher and he said no - that he didn't have enough gas to go there. For the first 1-1/2 to 2 hours he just drove around the impoverished sections of Santiago and kept telling us about all the immigrants and how they had ruined the city. Yes almost 2 hours we drove around looking at immigrants, tents, trash and graffiti. No stops, no photo opportunities.
After about an hour I asked if he had water - he said no but that he would get some later. After more driving and more driving, and a 15 minute stop at a stop at a gas station for him to get gas, he finally stopped at the Santa Lucia Hill - this was our ONLY STOP on the entire tour. He did get us water on this stop.
Now 2 hours into our “tour” we get back in the car and finally he began to drive away from the impoverished parts of the city. By now I am very car sick from driving around in the hot car, driving very fast and jerkily around all the corners - it was sunday so there was no traffic. We were then going near our hotel and we had not seen ANYTHING OF THE SIGHTS OF SANTIAGO. Since I was so hot and so sick from just driving, I asked if we could just go back to the hotel. He said NO because he was going to drive us to the "rich part of town" and that would take another hour.
So we drove thru the city and up the hill where all the mansions were located and he still just kept driving and driving with NO STOPS anywhere. He did point out a couple of things as we drove very fast past them - not a chance to take a photo because we were going too fast.
He would not listen to anything we requested - he did just as he wanted and told us that this was going to be "only a driving tour". This is not what our Viator voucher said and was certainly NOT what we expected.
Voy hacer bien directo y sincero para contestar...es usted una persona MENTIROSA nunca sufrió todo lo que cuenta el Guía por todos los medios trato de hacer su trabajo en cambio ustedes no lo dejaron, ustedes fueron quienes trataron mal al Guia personas como usted no merecen ser atendidas por nadie y si quiere desprestigiar nuestra agencia con su opinión FALSA no lo hará todos nuestros pasajeros que conocen el servicio saben que lo que usted cuenta es MENTIRA.
Ojalas que nunca la traten a usted como trato al Guia de nosotros porque es una persona MENTIROSA Y DESAGRADABLE.