Dear customer,
You have required pick up service from Hobby hotel. We have agreed with the guest to meet at 09:15 am at the hotel. Our driver was there exactly at 09:15 am and has been waiting for you till 09:45 am, after which he left the hotel as we didn’t succeed to contact you by the provided contact details, neither from Viator message box. At 10:05 am when the tour has already departed, you called us with the request to pick you up, however our operators informed you that the tour has already departed. There was no our fault in this issue.