Mexico City Hop-On Hop-Off Tour

I enjoyed the sites from the bus. I was very confused because the information received on the flyer was only in Spanish. I wish they had offered an English version. My sister and I got off at a suggested place but we’re not able to find our way back on the bus. We ended up just taking an Uber back to the hotel and we missed over half of the tour. Please consider having English information for those travelers who do not speak or read Spanish. Thank you

They need to let you know that you need to bring your own earbuds if you want to hear it in a language other than Spanish. Lots of driving around without much to look at

Please choose another tour, not only does it have limited stops, it won’t even stop in some of them. We were waiting to be picked up one morning and were completely skipped over even after making attempts to catch the drivers attention; this happened twice. In addition, some of the hearing connections did not work, thus making it hard for non Spanish speakers. To have one tour only in Spanish is also completely discriminatory and prohibits diverse groups to learn more about the city and encourage them to come back. Take the hop on hop off tour bus in red, it costs the same but is much better.

Ticket. Had to walk to many places before we could het them printed. Left a bitter taste for a viator sponsored trip, should have been told if this before hand.

On time. Clean, comfortable and my family got all the information in English And the price is good. I highly recommended to all my friends and family

It's very good to see the city with the hop on and off bus. Highly recommend this. Make sure you ask for an ear plug for English audio guide.

This one was really good though we did not have enough time because my husband and I took this tour the day we arrived in Mexico City so it was late in the afternoon already after we found the hotel to get out wrist tag. We just took one straight ride to get everything and it was already dark. Anyway, we got a lot covered the next day.

This was a terrible choice. In Polanco we waited for 30 mins while the other bus came every 5 mins. Then the bus stopped at the Cathedral and I had to walk about 8 blocks to Hostal “El Amigo” to get the bracelets to be able to get back on the bus. At the hostal, NO customer service whatsoever!

This tour- terrible! (Used Viator in Boston -great!) Hard to find voucher turn in, 15 minute walk from there with confused directions. Bus driver-no English, Had to ask if English translation equipment or wouldn’t have known. Finally found if go to top we can get translation. Very disorganized!

DO NOT BOOK ANY TOURS WITH AMIGOS TOURS! We have traveled all over the world and booked a lot of tours from Viator and have never had any problems before, unfortunately this vendor is the most incompetent, unprofessional and rude company we have ever encountered. First of all, they have two different addresses on their vouchers and their instructions are not clear, so it makes it very difficult to figure out where they want you to meet. The first office we went to, which was impossible to find, didn't have the wristbands we needed to get on the bus, so they made us go to their other offices which are located inside a youth hostel in a very hard to find street of the historic area. They are located on the second floor in a very hidden, back room office. Everyone that works there is very rude, unorganized, incompetent and don't even want you inside their office or answer any questions. We had been walking so much from office to office in the middle of a hot day, during a major political demonstration with thousands of people and blocked streets with my elderly mother, but they still very rudely kicked us out of their offices and told us to wait in the downstairs youth hostel waiting area, which was dirty and smelled gross! After waiting a very long time to get our wristbands we had to walk even more to find one of the bus stops to start our tour. They weren't even kind enough to tell us where to go to pick up the bus, so we had to figure out where to go on our own. I do recommend you doing a Hop-On/Hop-Off bus tour, but DO NOT USE AMIGOS TOUR You will regret it! Viator, please stop recommending Amigos Tours!