If you book additional travel services for your trip (round trip ticket) or a vacation on the Viator - Air France website, you will NOT benefit from rights applicable to packages under the Directive (EU) 2015/2302.
Therefore, Air France will not be responsible for the execution of these additional travel services. If a problem occurs, please contact Viator.
However, if you book additional travel services via the Viator - Air France website not later than 24 hours after receiving your booking confirmation from Air France, these travel services will become part of a joint travel arrangement. In this case, Air France has, as required by EU law, protection in place to refund your payments to Air France for services not correctly executed due to insolvency on Air France's part, and, where necessary, for your repatriation. Please note that a refund cannot be claimed in the event of insolvency on the relevant service provider's part.
Air France has taken out insolvency protection with Atradius Credito y Caucion S.A. de Seguros y Reaseguros.
Customers may contact Atradius Credito y Caucion S.A. de Seguros y Reaseguros, a company under Spanish law located at 159 rue Anatole France CS 501178 – 92596 Levallois-Perret cedex, and registered under the Nanterre Register of Commerce and Companies under number RCS 823 646 252 if the services are denied due to insolvency on Air France's part.
Note: This insolvency protection does not cover contracts with parties other than Air France, which can be executed despite Air France's insolvency.