Duration This ticket is for Pride of America passengers and includes four routes and gives you the ability to hop on and hop off as many times as you would like for two days! About The Hula Hula Hopper was created to give passengers a diverse taste of Maui during a short island visit. Some of our best attractions are far from the harbor, so coordinating transportation gets expensive and time-consuming. Let the Hula Hula Hopper transport you through paradise! Unlike traditional hop-on hop-off buses, each route includes different stops to provide unique views of the island. From each stop you can explore on your own, or book additional excursions. Our rides feature historical and cultural lessons of places visited. Hop on and off at your own leisure throughout the day. You choose the destinations. You set the pace. We do the rest. All loop tours depart from and return to the harbor on port days every hour.
He abandoned his schedule on day 2 and, apparently, made ad hoc arrangements with a group of customers to go off and do another kind of tour. Silly me, I had prepaid for 2 days of a scheduled, hop-on hop-off service, which is what is advertised. So I waited for the scheduled 12:30 pickup on the afternoon of day 2, and he never arrived. After about an hour, I gave up and went back to the ship. I am still amazed at the casual abandonment of the schedule that is advertised on the web (and upon which I purchased my 2-day ticket on Viator), distributed to customers, and is on the sign at the pickup point. I mean ... huh? I emailed a few times -- no ranting and raving, just a sober review of what happened and my feelings about it. No response. So, make of this what you will. I felt an obligation to share this experience. Not my idea of a reliable hop-on hop-off service, to put it mildly.
We are very sorry to hear that you were disappointed with our tour; we pride ourselves in guest satisfaction. We made some adjustments to the tour schedule to accommodate some elderly passengers. We tried to contact you via multiple avenues (phone, email, and the vendor) but the number you provided was not complete. Viator was also unsuccessful in reaching you with the contact information you had provided. We made these arrangements and changes to the schedule prior to the 12:30 pick -up time… we were able to reach all the other guests which is why we made the changes to the schedule. If we would have been able to reach you, we would have made arrangements to accommodate you, as we did with all other passengers. The port security guard was also notified that we had made changes and to let you know (since we couldn’t reach you) or any new guests aware of the changes. Besides the 12:30 pick-up at the port we kept the tour schedule the same. I double checked our call logs; we have no record of you trying to contact us. I am not sure where the disconnect is, but we are very sorry.
Please feel free to contact us if you have anymore questions or if you would like a partial refund.
This was a great highlight of our Kahului Excursion with an outstanding driver/commentator (Raphael).
It was the best & by far, cheapest way to see 2 full days of an outstanding tour of the Kahului area.