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Book online or call: (888) 651-9785(888) 651-9785

Ottawa – Canada Capital City VIP Day Trip (Winter Program)

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Montréal, Canada
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Book online or call: (888) 651-9785(888) 651-9785

From US$101.01

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icon12 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

Overview


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Reviews by Viator travelers
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Disappointing Tour
derektanht72
, Dec 2019
The trip was a disappointment. Firstly, we were surprised that the tour guide had asked one of the people in the group to book the tickets to the House of Commons tour online on the very day itself. I had expected that this would had been booked by the agency in advance to secure places for the tour. In the end, the tickets booked were for the wrong tour and we had to get the tickets on our own for the correct tour. After the House of Commons tour, we were to meet the guide and driver at a particular pick-up point. A group of 3 participants were slightly late in reaching the pickup point and the driver had suggested to the guide to leave them behind and continue on with the tour. I was shocked that he would even suggest such a thing! The Royal Canadian Mint tour was also a disappointment. It wasn’t stated in the itinerary that the tour is subject to the size of the group. Since our group size is small, the Canadian Mint isn’t going to conduct the tour. So, we could only go to the gift shop. We were also given very little time to explore the Rideau Canal. We had barely 20mins to see the Canal.
icon Response from Host , Jan 2020
Thank you for your feedback and we feel sorry for your dissatisfaction for our Ottawa 1 Day tour. First of all, the free tour to enter the Parliament building to visit the House of Commons you mentioned is an optional for our tourists and has to be booked by the travellers in advance. The daily visitors for this tour are limited and based on first come first serve, which cannot be controlled by us. That is why in our itinerary, we just mention outside view of Parliament Hill and surrounding areas. Secondly, for those 3 visitors who were late, we believe that was misunderstanding. Actually the tour guide planned to take care of the majority part of tourists so as to catch up the schedule of the next stop in Royal Mint, then he sent the bus back to pick up the late groups of three passengers. The fact was the waiting time made the whole group miss the inside tour of Royal Mint and can only enter the gift shop instead. The guide has to make some adjustments in order to keep the schedule. Thirdly, for Rideau Canal, the group had scheduled about 40 minutes to stay for fun. But considering about the severe weather condition and low temperature in that day, the guide did not recommend the group to stay outside so long. Your feedback is very valuable to us and we will try to improve our service in the future. Sorry again for your dissatisfaction and hope we can serve you again.

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Product code: 180437P24

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