I deeply apologize for this experience. The first year we launched the tour business, to help us get started a local church allowed our guests to visit and pizza and hot chocolate was available. This description was removed so I was upset to hear this feedback and contacted Viator immediately to ensure this mention of a lounge has been removed and communicated to them your complaint.
There are many companies offering different types of tours to visit Dyker Heights at varies prices, some including dinner at a local restaurant which are more expensive. I understand it can be confusing which to choose; viator’s writing team does their best to summarize and differentiate what each tour operator is including but as we see here it is not always up to date.
Our tour does include a guided walking tour to the most popular homes included Lucy Spata’s on 84th street, this is the path for most tours to stop at her house. Lucy does not allow the thousands of visitors into her home.
We do include a gift for the kids, which you mentioned receiving. Regarding your feedback about our tour guide is very surprising, our guide is licensed and has extensive experience with great reviews. In any case, I will review your feedback with her to understand what took place to ensure it never happens again; we want to always treat all guests with respect and courtesy.
Once again, I sincerely apologize and will address your concerns.