This local operator offers great airport shuttle service to Honolulu International Airport, with their professional drivers and new model vehicles. Pre-booked reservations help them ensure that they can make your experience traveling in Hawaii comfortable and hassle-free, so you don’t have to fight traffic and the inconvenience of airport parking.
We were met at the luggage carousel by a friendly helpful employee who handled our luggage for us and escorted us to the shuttle bus. We had no waits at all and were whisked off to the door of our hotel. Absolutely perfect.
Was met at the airport by greeter and then shown to the shuttle meeting point. Waited about 15 mins and then shuttle arrived. The driver was great and friendly, did the tour guide thing advising of places to shop, eat and visit. Definitely would use this service again.
Our driver was very busy and had to fit us in on his already filled schedule. Because I gave the wrong information at the time of reservations there was a big problem. The company did everything they could and in a polite manner to make things work out. And, they did! Job well done.
I had an arrival transfer booked. I wasn’t greeted by anyone upon arrival to baggage claim. I looked and asked around and waited for 15 minutes. I had to call the customer service phone # twice to figure out where I should go to find the Greeter. However, I thought I had paid for meet and greet service. I did see all other arrival transfer companies waiting for their clients at baggage claim but I was told to go outside to locate the shuttle by the customer service person. As I was walking outside I ran into the Greeter in the green shirt. She said my name and said that the shuttle driver in the VIP shuttle was looking for me. That’s interesting, shouldn’t she have been looking for me???
Not the kind of welcome I expected in Hawaii.
Met at Baggage Claim by VIP representative with our name on placard. Claimed our luggage off airline baggage belt. VIP representative loaded baggage on his cart and was told we had to wait for another group of 4. After a short delay, the other party joined in and VIP representative instructed us to follow him to loading area. This is the part I was not satisfied with. We had to wait for about 30 minutes for a van to come. Booking througe Viator in the past, I have never had to wait for transportation. The van driver was courteous and informative.
Shuttle personnel were in baggage claim area waiting with sign , easy to spot very professional helped wit baggage, transport to hotel was timely van was clean operator was friendly and immparted information during drive to hotel on Oahu