This local operator offers great airport shuttle service to Honolulu International Airport, with their professional drivers and new model vehicles. Pre-booked reservations help them ensure that they can make your experience traveling in Hawaii comfortable and hassle-free, so you don’t have to fight traffic and the inconvenience of airport parking.
Been here a dozen times for business and pleasure. Have used many companies and local cab service. First experience with VIATOR and was horrible! No sign with name as promised. No assistance with bags as promised -- in FACT - I had to look for the representative and OTHER companies showed us where they were!!!!! When we arrived, we had to wait for other customers - who went to wrong meet location --- and while waiting, they missed the receiving representative, went to pick-up and were sent along without us! leaving us to wait for another bus. Finally got to our hotel 1.5 hours later and after everyone from every other company already made it.
On hotel pick-up for return ... they showed 20 minutes late, after telling me to arrive at pick-up 15 minutes early! Horrible!!!! I took a flat-rate cab for $30 less and controlled my own time and departure rather than wait for these folks .... I'll walk before I ever take them again!!
Dear CJKaz, thanks for your feedback. I sincerely apologize to you for what happened and for any inconvenience this may have caused. We take all complaints very seriously and we do our best to resolve any issue you have encountered with us. Can you email us directly to firstname.lastname@example.org and let us know more details about your experience, to investigate what happened and to take further steps to ensure this won't happen again in the future.
Looking forward to hearing back from you.
On time , very friendly, caring , courteous , knowledgeable and helpful - our driver was all of these things and more. The van was comfy and all in all , it was a great end to a great holiday in beautiful Hawaii !!!! Will definitely be using u guys again!