Plan ahead and prebook this airport express shuttle that picks you up at the Honolulu Airport and drives you over to your Waikiki hotel. Avoid the hassle of trying to flag down a taxi at the airport with this service that’s waiting for you when you arrive. Ride comfortably in an air-conditioned shuttle with a small number of seats, making sure you aren’t wasting time dropping a ton of other people off before your own stop.
Ride comfortably from the Honolulu Airport to your Waikiki hotel with this service
Stay cool in the Hawaiian heat with an air-conditioned shuttle
Children under four years of age ride free—they just need to sit on your lap
Choose from multiple upgrade options, including a traditional lei greeting
Mahalo for your review. Please accept my apologies. Can you provide me with a little more information so that i can investigate what happened.
Date and time of arrival
Airline and Flight Number
Thank you in advance for the information
No one was in sight in a “colorful Hawaiian shirt baggage claim”, the girl at a desk on the way out the door was reading a book when we approached her to ask where we get the shuttle, she found us on a list and said,”oh yes your driver was looking for you I think”. Next a very nice young man took us and our bags to an area out Sid where we waited for 1 hour for our driver. The driver apologized for “running late”. It took another hour to get to the Royal Hawaiian Hotel because there were 4 other stops before ours. When I researched who to book with for transportation and called the shuttle company directly, I was told we would be picked up as soon as we had our bags and the drive to the hotel would be 30 min. Our flight was on time. We only had carry one and went directly to shuttle boarding area marked near baggage claim. We will take an Uber back to airport. This was a terrible start to our trip.
They were waiting for us in baggage reclaim with my name out. There were a number of other people on the bus, so we had to wait for everyone else to be dropped off first. Bus driver was friendly and had some good tips for our stay. Return journey was just as easy.
Horrible service, we had to wait exactly 1 hour for the shuttle to arrive to the airport to take us to the hotel. The girl coordinating this had no interest in attending to questions nor had the decency to look at you whilst you ask her questions. Poor customer service on all parts.
Please accept my apologies for your experience with our service. Can you please provide me with your airline, date, time of arrival and hotel. I would lie the opportunity to check on what happened. We appreciate all of our customers feed back. Mahalo for taking the time to give us some valuable informatio.
Kane found us before we even LOOKED for him. He tracked us down at the luggage carousel. He took our luggage and escorted us and others to the waiting air conditioned vans. The employees were courteous and I'm SO GLAD we used this service. I hope it's as nice and easy from the hotel TO the airport!
Started off really bad. The rep of the company at the airport did not have our reservation in the system.We had 7 people in our party and 2 had mobility issues and required wheelchair assistance. I made reservation over 6 months before and called company to confirm reservation just 2 days before our flight. Once the rep spoke to someone in office to verify the reservation, all was well. It just took about an hour for them to work out and find our reservation. Driver was friendly and polite and very helpful.
I have used this company multiple times and this time was by far the best. The company has signs to guide you to the bus and the friendly staff assisted with loading the bags on to the bus. Pick up early in the morning on the return was easy, stress free and even so early in the morning, we were greeted by our happy driver who got us to the airport with plenty of time for check in and exploring.
We easily made contact with our host in the baggage area and was directed with others to our van while they piled all of our luggage on a cart. Everyone was super friendly and we only made four stops between the airport and hotel. We will definitely book this again on our next trip.