When driver was late, shuttle company wouldn't talk to disabled passenger I had made booking for.
Private Transfer from Paris Charles de Gaulle Airport to Paris | Feb 2020
I use Viator several times a year, and I would until now recommend them highly. This trip - the usual trip I book for a disabled friend - private hire from Paris CDG into central Paris - the driver was very late (not his fault; it was due to heavy traffic during the transport strike), and, to find out what was happening, my friend (the passenger) called the contact number given on the voucher. He was told that because HE hadn't made the booking (i.e. the booking was in my name and my card paid for it) they couldn't help! Luckily, my friend was able to reach me on my cellphone and I spent some considerable time sorting out the matter with the excellent help of a lady on the Viator UK help line. What happened here? My friend could quote both his name as passenger and the number of his voucher (and I'd also given Viator his cell phone number from which he called), yet the Paris taxi company say they could only talk to the person who actually made the booking with Viator. Crazy! I'm about to book another trip for my friend, and in truth am worried that this might happen again....Read more