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Driver arrived right as I was walking into the arrivals hall. Car was comfortable and clean. Driver spoke good English and was a huge help moving my heavy luggage from the airport to the car and car to the hotel.
I give this leg of our trip 5 stars, even though we had to make phone calls and search the airport for our driver. The reason is our driver was excellent. He was well dressed, had a sign with our name, his car was immaculate and we he was well informed.
I strongly recommend to Viator. When a reservation is made, the customers and the driver should be provided the names, telephone number, location of the pickup point, a picture of the driver. Most people expect the driver to be waiting when you exits the passport control and luggage area. No one msg me or even call me to give any sort of information. Instead my husband is had to call the US then be put through to Amsterdam base. This is not the first time Viator did this to us. It happened on both our arrival and pick up. We had to use a taxi on our departure instead of the transfer we paid for.
Needless to say our Amsterdam arrival started off nuts, but we had a great driver and he put our mind at ease. Thank you.
We were met as promised outside the baggage area and taken to our hotel. The driver was very pleasant and professional. It made the transfer from a large and unfamiliar airport to downtown hotel easy. Highly recommend it.
Great, easy pickup- we had a hiccup due to our luggage taking forever to come through, though a quick phone call to the company connected us to Gerard who could not have been nicer. Can recommend this service.
The driver was not to be found after we obtained our luggage. We walked all over the airport looking for someone with my name. Finally I asked someone to call, he came back. Other than that all was great!
Not a good start!
driver did not show up - waited 45 minutes then took the train - very angry and not at all pleased with this PREPAID arrangement. I have already emailed customer service and the response was also unsatisfactory. I am waiting for further response
Driver called while I was waiting for my luggage to let me know where he was and to give me his cell number in the event of problems. He was extremely courteous, well dressed and helpful. His car was immaculate Mercedes sedan and the entire experience was terrific. Would definitely recommend this private transfer.