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Our instructions for the skip the line ticket were to pick them up at a local youth hostel. When we arrived there were plenty of youth but no one in charge. We found a phone number on the wall and called it and after several tries and about 30 minutes someone arrived and asked us to follow them to the castle to pick up the tickets. So glad we had a German speaking friend with us to navigate this little issue. The gentleman was very friendly and the castle trip was awesome. Very organized with pre-determined entry times on your ticket so you know exactly when to move toward the entrance. We took the bus up to the castle which was quick and reasonable. So glad we did once we saw the distance and elevation of the hike.
This is not a tour. This is a service that purchases tickets to assure you will be able to visit both castles on the exact day you want to be there. I used this service because all of the guide books warn that the lines are long and no guarantee you can go on the preferred date if you simply show up to purchase tickets. Upon having visited I now believe this is NOT true.
Viator works with a guy who runs a hostel. One must go to the hostel in Fussen to get the tickets. He is only open for two hours each day and we arrived in town post his short availability which means we had to go to him the day we wanted to see the castle. The location of his hostel is not an attractive part of town. When we arrived he did not have the tickets. He had to drive to the castle to get them which also means he selected the time of our tours - several hours apart with no input from us! Obviously we could have driven there that day as he did to purchase our tickets. The fee added for him driving up the mountain is a rip off! he provided absolutely no service. In addition to paying a higher price for the tickets...we had to spend the morning walking to his hostel location and coming back to get the tickets. all down time for no benefit and extra expense. This whole experience is quite disney like in that one then has to pay to park only 6 euro and one must also pay for a special bus to go to the castle. unless you want to walk up The actual time spent in each castle is only about 30 min. I am glad we saw the castles and the scenery is beautiful..but the add on costs are frustrating. I recommend if driving simply drive to the location early and buy your own tickets. I am sure now that they
hold back a portion of tickets and all of the scare tactics regarding availability are bogus.
Note: I am a HUGE fan of Viator. I have used them and scheduled many tours in four countries. all were tours and well done. this is not a tour.
Beautiful, breathtaking is only words I can say about the castle. It is a bit of hard up hill walking and stair climbing inside. You can take a bus or horse and buggy over half way up. I recommend the horse and buggy, it let's you off a little closer. We were suppose to meet at a B and B in Fussen to pick up our tickets for the Castle, which is only about a 10 min drive from there. When we got there they told us to go on up to the Castle and the ticket guy would be waiting on us. We went for tickets and he told us we had dropped our credit card and they had it back at the B an B. We went back and not only was it our credit card, it was my husbands cash, ID, military ID, driver license. He had forgotten to zip up a little waist belt he was wearing and when we got in the car to head of to the castle it all fell out onto the ground. I have to give the best to Viator for booking with honest people and also the staff or whoever found it for being honest. That could have ruined our whole vacation. My husband and I are very greatful to whoever had a hand in us getting all our ID and money and cred cards back. I definitely advise people to book thru this company, they are amazing. Thank you to whoever it was that made our vacation great. It could have ended up disastrous. Also loved the castle tour, highly recommend anyone that can, take this tour. It's just beautiful.
Really enjoyed the Castle Tour...there was one issue however. We showed up to the Castle Site with our voucher and was told we had to go back to Fussen and contact a third party that followed us back to the Castle and checked us in. The delay resulted in not being able to get on a tour until later in the afternoon which created a time delay leaving Fussen and heading for our next destination.
While the contact information was addressed in the voucher below we did not read all the way through it and thus delayed our departure it would be nice if the contact could have been highlighted further up the page.
The castle was a disappointment. It was a long walk to the castle and only a few rooms to view. Beautiful. Trip to the castle on our own out of Garnish was terrific. Castle made for nice photos. If I were to do it again I would take pictures and avoid the trip up the mountain. The food at the museum was very good.