1. Where I go when I arrive at the airport? Your voucher will have all the necessary information to locate us at the airport. Please print it out and bring your voucher with you. 2. What happens if my flight is delayed? We always confirm the flight arrival times. The driver will wait for all flights that are delayed and your transfer is provided without any additional charges. 3. What happens if I miss my flight or my flight is cancelled?
We were concerned about our trip so we called the company and tried to have viator schedule to have the company call and confirm but they never did. When we arrived we had NO ride. We finally found a company to take us to our hotel but it took over 20 minutes of wandering around looking for someone before we found someone to take us to our resort.