Dear Ivana _P
Thank you for your valued feedback, I wish to sincerely apologize for your unpleasant experience during our 2 Day tour. Starting with the pick up time, we indeed ran a little behind schedule because we had late bookings joining the tour which were staying around Cape Town where we mostly do pick ups, this together with traffic delayed our departure from Cape Town to come to you in Gordon's Bay, this of course happened after we had sent the collection times to yourself and others.
With the Game Lodge being 350 km away from Cape Town even via Hermanus , I am not sure how we could have taken 7 hours and for that I apologize for such discomfort. The weather was also not very nice hence the further unfortunate incident of being stuck in the mud and the animals retreating to shading resulting in poor sightings.
Again, I wish to profusely apologize for your experience and for our failure to meet and exceed your expectations, this particular tour runs 3 times a week Monday, Wednesdays and Fridays not only because it's affordable but because of it's offering and our endeavor to exceed our client's expectations at all times.
I am delighted to see there were some positives from your tour, the excellent food, nice chalets and Sibusiso being polite and informative.
Ntsiko and Bokbus Team