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This company was good for the most part, and staff was really friendly. An employee even brought us a nice gift pack to our hotel.
Our guide Oscar was also great for the most part, but the tour deviated from the stated itinerary a bit, along with some other issues.
First, we ended up having a 30 minute stop in Awana Kancha, which wasn't even listed on the itinerary. But the site was neat, so I am not complaining.
However, when we got to Pisac, our guide only gave us 30 min. at the ruins originally wanted to give us 20, but some people in our group negotiated. It was barely enough to climb to the top of the citadel and get back to our meeting point. I almost passed out, because I had to rush like crazy to see everything and get the pictures and video I wanted. The rest of our group was 10 minutes late coming back, and I don't blame them. 30 minutes was NOT enough to see the site. It was originally supposed to be an hour and a half which is the main reason I booked this pricier tour, but it ended up only being 30 minutes, because part of the site was closed due to an accident. Okay, I can't really blame the guide for that, but you still need at least an hour to explore the areas around the citadel. I wish the guide had told us ahead of time that the rest of the site was closed.
The tour than had another unlisted stop at a silver shop in Pisac, but only 10 minutes, and we DID end up buying something so not complaining. Than we had 30 minutes to walk around the market. We ended up going to the more authentic market in the town square.
The brief stop at the Lamay Cuy village was also neat.
Part of my rating is due to the Tunupa buffet we stopped at in Urubamba. There was a bit of a misunderstanding with the guide about the prices, and we also thought it would be a regular restaurant. We ended up getting food poisoning, and spending 12 hours in a Peruvian hospital. I really do hope the guides see this review, and really reconsider taking tourists to this restaurant, as we were not the first ones to get sick here.
Ollantaytambo stop was nice. The time of day meant lighting was really bad for pictures, but we had a half hour tour than half hour free time, which was really nice.
The guide dropped the rest of our group off in Calca on the way back, so it was just us two left. The guide got a bit lazy and fell asleep in the car. I had to REMIND him to stop in Chincheros, which was supposed to be included in the tour. And he didn't stop in the actual town, but at the overlook, and we ended up having to go back another day.
But overall, it was one of the best tours I've ever been on. Had it not been for the food poisoning, and short time at Pisac, it would easily get a 5.
However, I did like that the guide gave us free time to walk around on our own, which is the only thing that saved it from getting a 3.
Despite some setbacks, I would still recommend this company. It was the best tour I had in Cusco. But I would be REALLY careful eating at the Tunupa buffet. I'd be safe and just pack your own lunch, or eat when you get back to Cusco.
This tour makes for a very pleasant day indeed. Lots to see and lots of information from our guide. A couple of downsides were the 45 soles buffet lunch being touted at us clearly on commission this is rather expensive by Peru standards and is located in a busy city area, we declined on this basis and got our own lunch in Pisac which was nice. It would have been a lot better to have been offered lunch in the small village of the first stop - it's very picturesque and has many small restaurants there. We also did not receive the quoted 'hotel pick-up' - we were met at our hotel in the morning by our guide and had to walk for five minutes in the rain to meet our car. At the end of the day we were dumped at the bottom of a huge flight of stairs up to the road on which our hotel was based - I had my 70yr old mother with me and after a full day of climbing and hiking she found this extremely difficult. There was easy access to our hotel door by car or van so I'm not sure why this happened. I would recommend this tour but advise you to clarify lunch arrangements and hotel pick-up arrangements.
Excellent day! We were joined by only one other couple, so this was like a private tour. I got my fill of history and culture while my spouse took all the pictures he wanted. We never would have understood all these beautiful sites without the knowledge and excellent communication skills of our guide. Also important: We had time and space to enjoy them as our guide knew how to beat the crowds.