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Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry

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Montego Bay, Caribbean
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Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry
Likely to Sell OutLikely to Sell Out

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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children0 Infants1 Infant2 Infants3 Infants4 Infants5 Infants6 Infants7 Infants8 Infants9 Infants
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon1 to 2 hours  (Approx.)
Pickup offered
Mobile ticket
iconOffered in: English

Overview

Enjoy access to the Club Mobay departure and arrival lounges with this pass. Get fast-track service through immigration, customs and security with personalized assistance. Travel like a true VIP when you relax in the private lounge to wait for your flight, using the high-speed Wi-Fi and enjoying the beverages and snacks. This pass allows the stress-free Jamaican atmosphere to follow you to Sangster International Airport.
  • Separate arrival and departure lounges are available — choose one or both
  • Skip the crowded airport terminals for the relaxing atmosphere of a comfortable lounge
  • Enjoy cold and hot beverages, as well as tapas, sandwiches, fruit and other snacks
  • Take advantage of the included Wi-Fi, and catch up on the latest magazines and newspapers
  • Receive fast-track service through security, immigration and customs lines
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Departure Lounge inclusions only:
Fast-track service through immigration and security
Unlimited beverages (alcoholic and non-alcoholic) and snacks (fresh fruits, pastries and sandwiches
Sound-proof children's playroom, Teenage Gaming Lounge and Adults-only lounge
Fully equipped business center and Wi-Fi Access throughout the lounges.
Shower facilities
Phone calls to the USA, Canada and UK landlines
Arrival Lounge inclusions only:
VIP meet and greet upon arrival, and escorted fast-track access through customs and immigration
Assistance with luggage retrieval
Snacks and beverages
Private restrooms
Gratuities
Transportation between airport and hotel
Spa treatments (additional cost at departure lounge only)
Montego Bay , Montego Bay, Montego Bay, Saint James Parish, Jamaica

Departure Point: Sangster International Airport (MBJ) Directions: Departure Lounge: After airline check-in, proceed to the Club Mobay information booth beside check-in desk #28 and next to entrance for security and immigration.

Arrival Service
1/1/2019 - 12/31/2022
Monday - Sunday:08:00 AM - 07:00 PM
Arrival + Departure Service
1/1/2019 - 12/31/2022
Monday - Sunday:08:00 AM - 10:00 PM
Departure Service
1/1/2019 - 12/31/2022
Monday - Sunday:06:00 AM - 10:00 PM
This activity will end right where it started.
Purchase this pass for use during both your departure from and arrival in Sangster International Airport. 

Departure Lounge:

After checking in for your flight, make your way to the Club Mobay information booth, next to the entrance for security and immigration. Check in for your lounge access here, and then sail through security and immigration with your fast-track service. 

On the mezzanine level, enter the Club Mobay departure lounge. Unwind before your departing flight; snack on the provided fresh fruit, sandwiches, tapas and other light fare, and sip on a refreshing drink (either alcoholic or non-alcoholic) or cup of coffee. 

Read magazine or newspaper, use the high-speed Wi-Fi, freshen up with a shower, play electronic games on the provided tablets or enjoy a mini treatment at the Mango Spa (own expense). 

Kids can play in Pickney Place, a sound-proof playroom, or if you are sans kids, hang out in the adults-only lounge. If you must catch up on work before returning to the real world, take advantage of the fully equipped business center. Capture some final souvenir shots at the fun Tropical Shotz photo booth (additional cost). 

When it’s time for your flight, you’ll board your plane refreshed and relaxed.

Arrival Lounge:

When you get off your plane at Montego Bay’s Sangster International Airport, head to the Club Mobay meeting point, where your club representative will be waiting to greet you. 

Fill out your immigration forms (your representative can help if needed), and breeze through customs and immigration with your fast-track access. Your host will help you retrieve your luggage at baggage claim and escort you to the Club Mobay arrival lounge. 

In the arrival lounge, use the high-speed Wi-Fi, catch up with the news on the flat-screen cable TVs, enjoy snacks and beverages, read the provided magazines and newspapers or freshen up in the private restroom while the lounge’s relaxing reggae music puts you in the island spirit. 

When you’re ready, you’ll be escorted your ground transportation.
  • Confirmation will be received at time of booking
  • NOTE: you MUST include all passenger legal names when booking in order for your lounge to be confirmed.
  • Kindly note it is the responsibility of our valued customers to inform Club MoBay of any changes or flight updates made to the original itinerary.
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infant seats available
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • The following are the links to completing the pre-authorisation form to travel:
  • For your protection, face masks are mandatory, hands sanitized upon entry and temperature checks will be conducted.
  • Most travelers can participate
  • Personalized escort available only with the arrival service
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY VIP Attractions
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the policy on sanitization during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the social distancing policy during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What measures are being taken to ensure staff health & safety during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.

Traveler Photos

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Traveler Tips


  • "Every year in January, it's a must to stay in Mobay Lounge while waiting to leave for home." See review
  • "Worth every penny to be escorted to the Fast track lane saving about 1.5 hours waiting in the normal immigration line!" See review
  • "Well worth it to skip the long lines in customs and immigration." See review

Reviews

4.5
star-4.5
2,038 Reviews

Reviews by Viator travelers

Showing 1-10 of 2,038 reviews
star-2
It is NOT worth the price
Fiorella_Z
, Nov 2021
The finger food was very LOW quality (mac and cheese, tuna sandwich, jamaican patties)--- the alcoholic drinks where just ok... -- the service was decent as well.. overall I went with my family (myself, husband, and two small children) paid $100 and the 1 hour that i was there was not worth the price. I would have been better off buying better quality food/drinks at a restaurant inside the airport, and would have saved money
icon Response from Host , Nov 2021
Hello Fiorella_Z, Thank you for utilizing our services on your trip to the island. We are very appreciative that you have taken the time to share your feedback and experience with us. We are disheartened to hear that you were less than satisfied with our services. We strive to satisfy the varying palates of our guests through our careful selection of treats while incorporating the Jamaican flavour into our food as part of the cultural experience all within specific guidelines within which we operate. We are certainly sorry we did not meet your expectations in this respect. We will never make excuses when our service does not meet or exceed our guests’ expectations but promise to use your feedback to implement new techniques to improve our services for our future guests and you on your future visits. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via nicholas.watson@vipattractinos.com. Again we thank you for taking the time to share your invaluable feedback with us. We hope that despite your initial experience you will allow us another opportunity to make things right.
HelpfulHelpful
star-5
Excellent!
Sarah_H
, Nov 2021
Excellent service. Great food. Abosultely worth it. Our server was prompt and very curteous. The patties we tried were actuallly better than the ones we tried from Juici patties! The pumpkin soup was stellar. We ended up eating a full lunch :) Restrooms were very clean, and they sanitized each toilet between uses. Overall, 5 stars!
icon Response from Host , Nov 2021
Hello Sarah_H, We are so grateful for your kind words. It was truly a delight to have hosted you and we hope to see you again soon. Your satisfaction matters to us so if you’re happy, we are too. We will be sure to share your feedback with the rest of the team. Thank you for taking the time to share your review with us and this community.
HelpfulHelpful
star-4
We were not met at the...
Carol_N
, Nov 2021
We were not met at the jetway, but it was quickly identifed by the team and handled efficiently and effectively for us.
icon Response from Host , Nov 2021
Hello Carol_N, Thank you for sharing your review with us. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to nicholas.watson@vipattractions.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
HelpfulHelpful
star-5
Very courteous staff,...
TERRENCE_M
, Nov 2021
Very courteous staff, eager to assist in anything you need or want. Snacks and drinks were good also.
icon Response from Host , Nov 2021
Hello TERRENCE_M, We are so grateful for your kind words. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for sharing your review with us and the community
HelpfulHelpful
star-5
Great escort through...
Erin_C
, Nov 2021
Great escort through immigration and made sure we found our taxi after visiting the lounge. Definitely recommend!
icon Response from Host , Nov 2021
Hello Erin_C, Thank you for booking the VIP Arrival Experience and sharing your feedback. We are delighted to hear that you had a smooth transition through Immigration and Customs. Be sure to book the Departure experience! Looking forward to seeing you on your future trips to Jamaica!
HelpfulHelpful
star-2
NO CLUB MOBAY REP UPON ARRIVAL!!!
Anonymous
, Nov 2021
I submitted a review right after my trip with no response. I had an email in my mailbox today stating that Viator was still waiting to hear a response regarding my trip. The arrival service was mediocre at best. There was no representative available when I arrived with my guest at the airport. After I'd ranted and raved about the service, there was no rep when we arrived. We were escorted to an on-site desk and had to wait on a concierge. People who deplaned long after us (we were seated on the first row) and who did not have Club Mobay finished the immigration process long before we did.
icon Response from Host , Nov 2021
Hello Anonymous, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We would like the opportunity to investigate your feedback further. Please reach out to nicholas.watson@vipattractions.com with any further comments or suggestions you wish to share.
HelpfulHelpful
star-3
Great marks for arrivals service and process, Poor service for the departure experience
Mark_T
, Nov 2021
Great entry service not so great departure service…. For departure…. We had to get directions from airline support to find where to go to get the VIP departure service…… We got to the counter (had to past security and them walk back to it) and handed our ticket and there was no smiles no service…. Complete opposite of the greeting and service for the arrival service…… once we got our ticket we had to go to a second VIP line literally 60 feet away from the first….(As there was little to no security line that day…. The time it took to walk all the way to the end of the hall and then stand in a second line to then go through security actually took us longer than others without VIP fast track……) Why do you need the second check in booth? Seems pretty redundant….. All you will be told at the second location is keep to the left through security…. That’s it…. No direction to club mobay nothing….. Once done with security, There is some construction and some signage but can be a bit confusing…. While arrival teams walk you through every step right to the VIP lounge and even getting to your rental Car location, departure teams were lackluster at best…. Less attention and poor service effort leaves you feeling like you have to beg for information…. Even when you ask for directions the answer can seem as though you were a bother to the individual VS pleased to be of service…. Need to improve the flow of where you go once you check in and after security. More “VIP/service” through the whole process all the way to the lounge… it should never be quicker to go through normally than using a fast track system….. Have service people with signage by the airline check in areas to speed up and lend clarity to the flow….. Eliminate the dual checkin stations prior to security and build a streamline plan for light days to ensure it’s still “fast track” vs slowing down the process… Follow through after security to guide fast track guests all the way to the club mobay lounge…(one service person practically hiding in a booth tucked away in the corner who acts like they are doing you a favor by answering your questions is not my idea of follow through after security) This is VIP/Fast track…. Visibility, availability and willing service should be the bare minimum.
icon Response from Host , Nov 2021
Hello Mark_T, Thank you for making us a part of your island experience and taking the time to share your valuable feedback with us. We are happy to learn that your arrival on the island was nothing short of spectacular as we made it easy, time-saving, and relaxing with snacks and drinks in our arrival lounge while your personal escort coordinated the transfer to your resort. While we are happy that we started your holiday experience off nicely, this was not the case on departure and for that, we would like to extend our sincere apologies once again. We will never make excuses when our service does not meet or exceed your expectations. We can certainly empathize with the frustration and inconvenience experienced. We promise that necessary measures have since been implemented to ensure there is no occurrence for any of our guests in the future. In regard to agents to assist with check-in on departure, at the moment, the airline check-in process is outside the purview of our service offer. International air safety regulations mandates govern the check-in process for all passengers. These rules are in place for the safety and security of all travellers as well as airline and ground staff. While we work closely with our border control agencies to ensure that our guests are expedited through all control points, unfortunately, this was not your experience and for that, we sincerely apologize. In light of your experience, we will be discussing the delays experienced with the relevant authorities to identify a solution that provides the wow experience that our guests have come to know and love. All our guests are special to us and are our VIPs while we host you on the final leg of your holiday experience in Jamaica. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via nicholas.watson@vipattractions.com. We thank you again for taking the time to provide your feedback as we recognize that there is always room for improvement and do hope for another opportunity to surpass your expectations in the future.
HelpfulHelpful2 travelers found this review helpful
star-4
Good end to lovely holiday
MissKimberley_H
, Nov 2021
Fast track- great. Choice of 3 lounges! Good Choice of food and drinks. Food was lovely. Staff were friendly too😊
icon Response from Host , Nov 2021
Hello MissKi, Good afternoon. Thank you for using our VIP services, we are even more grateful for your kind feedback. We thrive on our customer's feedback of their experiences good or bad, this is what builds us the most so we look forward to your next visit and feedback. Thank you!
HelpfulHelpful
star-5
A itinerary must
Courtney_S
, Nov 2021
The bartender waitresses and Hospitality host are very attentive also selections of food is very good love my experience would recommend that everyone use it
icon Response from Host , Nov 2021
Hello Courtne, Good afternoon. Thank you so much for your kind feedback, we aim to provide the very best and we are thrilled that you enjoyed our services. We cannot wait to serve you again soon. Best regards,
HelpfulHelpful
star-5
Amazing service and food fast track great
Michelle_R
, Nov 2021
It was amazing service lovely snacks and drinks and the fast track brilliant definitely recommend to all travellers
icon Response from Host , Nov 2021
Hello Michell, Good afternoon. We are happy to learn that you had an amazing time with us, that is exactly what we aim to give. Thank you for your feedback and also for using our VIP service we are so appreciative, please come back and visit us soon:) Best Regards,
HelpfulHelpful

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