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Private Arrival or Departure Transfer: Shanghai Hongqiao Airport

Shanghai, China
Book online or call: (888) 651-9785(888) 651-9785

From US$26.51

Price varies by group size

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Reviews by Viator travelers
Horrible, Driver Never Showed Up, Won't Refund Me.
, Jul 2019
Booked this private transfer from SHA Airport to my hotel. Easy enough, right? Provided this company all my flight information such as date, flight number and arrival time. I informed this company of my arrival gate(domestic), hotel name and it's address. Simple enough, right? Flight arrived perfectly on time. I walked out to arrivals. I didn't see a single person hold a sign with my name. I had to do a second look at all the people with name signs just to be sure, didn't see anyone looking for me. I called the QuickTransfer number on my booking (located in the UK) and the operator would try to contact my local driver. 20 minutes elapse, no driver or contact from QuickTransfer. I called the operator again and she was unable to contact my driver and advised me to take a local taxi and I would receive a full refund for my no-show driver. We waited 35 minutes at the arrivals gate waiting for my driver. Eventually had to take a taxi as we had to a meeting to attend later in the day. If this company overbooked my ride then they should have contacted me in advance. No notifications, nothing to inform me, we would've just continued standing at the arrivals gate waiting for our driver if I hadn't called. I emailed Viator immediately asking for a refund. I get their automated 5-7 day investigation email before they can refund me. Well, 8 days has surpassed and I have yet to hear back from Viator or see a refund back on my credit card. I have emailed Viator again for a follow-up, still nothing. Horrible communication, Horrible Service, Incompetent, DO NOT WASTE YOUR TIME WITH THIS COMPANY.
icon Response from Host , Jan 2020
Dear Customer, we are very sorry for the faced inconvenience and the delay. It is on us and we promise it won't happen again. Hope you will give us a second chance. Have a great day!

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