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National September 11 Memorial & Museum Tours

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5,613 Reviews
The National September 11 Memorial & Museum in New York City stands as a place of remembrance and a somber tribute to those killed in the 9/11 terrorist attacks. Reopened 10 years after the 2001 attacks, the eight-acre (3.2-hectare) plaza—built on the World Trade Center site—features two massive square reflecting pools whose waterfalls cascade down into the footprints of the former Twin Towers. The surrounding plaza is a peaceful and moving green space, while the museum, located beneath the plaza, lends a deeper understanding to the impact of that day. You’ll undoubtedly leave with a heavy heart.
 
The Basics
The outdoor 9/11 Memorial is open daily and does not require tickets or reservations, while museum entry is ticketed and can be purchased up to six months in advance. At the memorial, visitors can walk the perimeter of the pools to read the names of the nearly 3,000 people killed on 9/11 at the World Trade Center, at the Pentagon, and in Shanksville, Pennsylvania, as well as those killed in the 1993 World Trade Center bombing, etched in bronze panels around the pools’ rims. At the museum, there are three sections: before September 11, the day of, and after. Inside the quiet halls, visitors can explore expressive artworks, walk down the very staircase used by workers to escape the buildings on 9/11, hear voicemail messages left by the victims to loved ones, enter a quiet space for reflection, and watch several videos including a time-lapse film of the transformation of the WTC site. Most weekdays, the museum holds live, 30-minute talks featuring survivor stories and personal tales of remembrance.

Things to Know Before You Go
  • Give yourself at least two hours at the memorial and museum to explore and reflect.
  • Hourlong staff-guided tours of the 9/11 Memorial & Museum can be bundled with museum admission. It’s best to arrive at least 15 minutes before your designated tour time.
  • Mobile apps and a museum audio guide can enhance a self-guided experience.
  • Some sections of the museum may not be appropriate for kids under the age of 10.
  • There is a café on the atrium terrace level.
  • The 9/11 Memorial & Museum is fully accessible.
 
How to Get There
As with much of New York City, the best way to get to the 9/11 Memorial & Museum is public transit or a taxi, as parking is extremely limited. The site is accessible by subway (A, C, E, J, R, Z, 1, 2, 3, 4, and 5 trains), bus (M5, M20, and M22), and PATH train. Once you arrive, memorial entrances are at the intersections of Liberty and West streets, and West and Fulton streets. The main museum entrance is at Fulton and Greenwich.
 
When to Get There
The museum is open from 9am to 8pm Sunday through Thursday and 9am to 9pm on Friday and Saturday. Last entry is two hours prior to closing. Weekday mornings and the cold winter months tend to be the least busy times to visit. Early birds will appreciate the early-access museum tour, a behind-the-scenes experience offered several times weekly before official opening hours. If you’re on a budget, the museum opens its doors to the public for free on Tuesdays from 5 to 8pm.
 
Finding a Personal Connection to the 9/11 Memorial & Museum
The National September 11 Memorial & Museum is an emotional experience for most visitors, but especially so for friends and families of victims, and for survivors of that day. Those with a personal connection to someone lost in the attacks can visit the 9/11 Memorial & Museum website and, on the Find a Name page, type in a name, flight number, or affiliation to learn where an individual’s name is etched around the north or south pool.
Address: One Liberty Plaza, New York City, New York, USA
Hours: Sun-Thu: 9am-8pm, last entry at 6pm. Fri & Sat: 9am-9pm, with last entry at 7pm
Admission: $24
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95 Tours and Activities to Experience National September 11 Memorial & Museum

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9/11 Memorial Museum Admission Ticket

9/11 Memorial Museum Admission Ticket

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Prebook your admission to the 9/11 Memorial Museum in lower Manhattan, and guarantee your entry to the center that documented the terrorist attacks on the World Trade Center in 2001. Museum artifacts include first-person accounts of what happened on that September morning in 2001, multi-media displays, and exhibits on history, which commemorate nearly 3,000 people who lost their lives in the attacks.
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  • 2 hours
  • Free Cancellation
  • Taking safety measures
From
US$28.00
From
US$28.00
Taking safety measures

9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket

9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket

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In remembrance of the events that took place on September 11, 2001, take this 1.5-hour walking tour of Ground Zero and the National September 11 Memorial. Walk through the space of the former World Trade Center in New York City. A certified guide with a personal connection to the events of that day shares stories of tragedy and heroism. Get a deeper understanding of the events that took place here. Upgrade to add entry into the National September 11 Museum.
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  • 2 to 4 hours
  • Free Cancellation
  • Taking safety measures
From
US$35.00
From
US$35.00
Taking safety measures

NYC One World Observatory and 911 Memorial and Museum Admission

NYC One World Observatory and 911 Memorial and Museum Admission

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Save money with this combo admission ticket to two of New York City’s must-see attractions: One World Observatory and the 9/11 Memorial Museum. Look out over Manhattan, Brooklyn, and beyond from the 100th floor observatory. Then explore the commemorative sites of the September 11 attacks at your own pace, including the reflecting pools.
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  • 3 hours
  • Taking safety measures
From
US$59.00
From
US$59.00
Taking safety measures

911 Ground Zero Tour & Museum Skip-the-Line Access

911 Ground Zero Tour & Museum Skip-the-Line Access

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Visitors can learn about one of America's greatest national tragedies—and pay their respects—by visiting the World Trade Center Complex in Lower Manhattan. On this two-part, guided walking tour, travelers learn about the September 11 attacks, visit the World Trade Center Memorial Plaza, and uncover the heroic actions of the first responders. Stop at the National 9/11 Memorial & Museum for a self-guided tour, and explore the hallowed site at your own pace.
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  • 4 to 5 hours
  • Free Cancellation
  • Taking safety measures
From
US$60.95
From
US$60.95
Taking safety measures

World Trade Center Tour with 911 Museum & Observatory Skip-the-Line Access

World Trade Center Tour with 911 Museum & Observatory Skip-the-Line Access

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Among the most significant moments in recent American history are the tragic events of September 11, 2001. Uncover the history of this devastating event on this guided World Trade Center walking tour. Follow the story of that fateful day, learn about the heroic actions of first responders, and visit the must-see National 911 Memorial Museum—with skip-the-line admission included. End your tour with a visit to One World Observatory, where you can take in unparalleled views of the New York City skyline.
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  • 6 to 7 hours
  • Free Cancellation
  • Taking safety measures
From
US$104.95
From
US$104.95
Taking safety measures

Skip the Line Private All Access 9/11 Ground Zero: Tour, Museum & Observatory

Skip the Line Private All Access 9/11 Ground Zero: Tour, Museum & Observatory

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Relive the heroism and tragedy of the September 11th attacks during this 1.5-hour private walking tour of Ground Zero with tickets to the 9/11 Museum. Get a first-hand account of the dramatic events of this fateful day in 2001 from a local New Yorker as you explore Ground Zero and the 9/11 Memorial on a walking tour. Then visit the 9/11 Museum with your included entrance ticket.
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  • 3 hours
  • Free Cancellation
  • Taking safety measures
From
US$245.00
Price varies by group size
From
US$245.00
Price varies by group size
Taking safety measures

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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In remembrance of the events of September 11, 2001, take this guided tour of Ground Zero and the 9/11 Memorial. Walk through the space of the former World Trade Center in NYC, and get a deeper understanding of the events that took place on that day. Your ticket includes skip-the-line access to the 9/11 Museum and Memorial, as well as the One World Observatory for panoramic views of the city.
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  • 5 hours
  • Free Cancellation
  • Taking safety measures
From
US$109.00
From
US$109.00
Taking safety measures

Statue of Liberty Monument, 9/11 Memorial and Wall Street Tour

Statue of Liberty Monument, 9/11 Memorial and Wall Street Tour

star-4.5
Discover three of New York City's most memorable sites on this Viator Exclusive tour, available nowhere else. Hear the history of Wall Street on a guided walking tour, then visit the 9/11 Memorial to learn about one of the most significant events in NYC history. Finally, ride the ferry to Liberty Island and enjoy an audio tour of the Statue of Liberty and its museum.
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  • 4 hours 30 minutes
  • Free Cancellation
  • Taking safety measures
From
US$49.00
From
US$49.00
Taking safety measures

New York in One Day Guided Sightseeing Tour

New York in One Day Guided Sightseeing Tour

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Make the most of your time in the city that never sleeps on a guided tour of NYC’s top attractions. Travel by both boat (seasonal) and bus as you swing by the 9/11 Memorial, Central Park, Rockefeller Center and more. Then hop aboard a luxury boat for a sightseeing cruise past the Statue of Liberty and Ellis Island, complete with stunning views of the world-famous skyline and Brooklyn Bridge.
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  • 6 hours
  • Free Cancellation
  • Taking safety measures
From
US$89.00
From
US$89.00