Good day Valued Client
I apologize on behalf of everyone at our company. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our guide serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
We would like to note that your visit did take place in the peak season and the place you wanted to visit was fully booked and had a long waiting time.As for the lunch you have exceeded the limit by far and that would have to be covered by yourself as stated by our guide who did communicate the amount covered for lunch.
We would like to invite you to reach out to us when you are in Cape Town again for us to take you to Delaire Graff for a complimentary wine tasting.
We hope to hear back from you soon all the best with your future travels.