This experience only has a few reviews, but see what other travelers said about the provider.
Earlier this month, my husband and I did the short Salkantay Trek in four days. Tierra Vivas provided a fully-supported, professional experience. I cannot recommend them more!
What I loved:
- Adner is very knowledgable guide, and he was patient with my pace when the altitude would slow me down.
- Silverio cooked hearty, delicious meals - you will be well fed! Roberto did a great job getting the mules and horses to each destination.
- Each campsite was clean the camping equipment in great condition.
- Yolanda did our briefing in Aguas Calientes. We happened to leave our Machu Picchu passes behind at the briefing and she saved them for us! We got lucky they weren't lost.
For anyone on the fence about this trek:
- It was be extremely hard and rewarding. Do it even if you're scared! The views are impossibly beautiful.
- Accept help and rest when you can. I ended up renting the emergency horse, and taking the train to Aguas Calientes.
- The altitude will make every step feel like you're running a marathon. Bring electrolytes and ibuprofen.
- Exercise a lot in advance if you can, if not, there is enough support to get you to Machu Picchu!
My son 14 and I did this trek through Viator in Aug2017, and it was an amazing adventure. The trekking guides were so great! I highly recommend doing this, be sure to check this box!!!
Very nice and advanturous trip to the mountains in 6 people group. Very qualified guide. :-
Please confirm how I can lodge a formal complaint about the tour, service and hotel. I will write a detailed complant if you can give me the details
Excellent experience , the accommodations entrance to Machupichu, train tickets in executive class Inca rail , thanks you so much I really enjoy my tour
--On the day that I booked this tour about a year before the actual trip on November 11, I requested the permit to also climb Wayna Picchu as per the instructions that was to be the highlight of this trip for me. For one year I tried to obtain a confirmation that this permit had been obtained for me, but could never get a positive answer from the local company and Viator's Customer Service was little or no help.
--The local company sent me an email on November 7 to request passport information from me, but I left on my trip on October 30 and was unable to access my email for some reason from South America. They had had an entire year to get this information.
--When I arrived at my hostel on November 10, Fernando the manager told me that my tour company had been trying to reach me, so Fernando called them and arranged a meeting in the town square. The person I met requested my passport information and told me he would pick me up in the town square the next morning, although the tour information said that they would pick me up at the hotel. Your hotel is not close enough to the town square. That should have been explained in the tour information. He had no idea if I had my permit to climb Wayna Picchu...said probably not. There was no information that was explained that evening that could not have been given over the phone.
--He was 45 minutes late the next morning picking me up.
--I was dropped off at a tour bus and given the name of a woman who would find me on the bus.
The tour guide on that bus, Adrel, was WONDERFUL! Very informative and interesting.
The bus was comfortable.
The lunch provided was excellent.
-As the bus headed for the train station, I seemed to be the only person with no train ticket or any information for the rest of my tour. Just before we reached the train station, a woman flagged our bus down, got on the bus, and called my name. She gave me a train ticket, the name of my tour guide on the next leg, and the name of my hostel in Aguas Calientes. She also had no idea if I would be allowed to climb Wayna Picchu. Then she got off the bus and I was again on my own.
-When I got off the train, a woman had a sign with my name on it, so I followed her to the hostel and collapsed there, again not knowing what would come next.
-Later that evening, there was a knock at my door and the clerk said my guide was in the lobby. He gave me my bus tickets to and from Machu Picchu and my entrance ticket to Machu Picchu. He told me I should eat breakfast at 5am, catch the 6am bus, and meet him at the front gate between 9:30 and 10:30am for my guided tour of Machu Picchu...after I climbed Wayna Picchu. I didn't find out until the night before that I would be able to make the climb!!!
-I was in the 7-8am climbing group and I told my guide that I would not be able to return by 10:30, but I said that he would only wait until 10:30. He said I should have no trouble getting up and back by then. I am 63 years old, out-of-shape, and not used to high altitudes. Of course I didn't make it back. I asked one of the guides MANY other people had guides that took them up the mountain to call my guide to let him know. So, I did not get my guided tour of Machu Picchu.
-When I took the train back to Ollantaytambo, I looked for someone with my name on a sign, but there was no one. I was left standing by myself at 9:30 at night, unable to speak Spanish, without enough money to take a taxi back to Cuzco because my tour company--Tierras Vivas--forgot to pick me up. A taxi driver who spoke English called the phone number I had for Tierras Viivas and a small child answered. I called Fernando at my hostel and he said he would try to reach the tour company by another number. We finally reached the man who had met me in Cuzco and he agreed to pay the taxi.
-When we reached Cuzco, the man from Tierras Vivas came cheerily to the taxi and asked me how I enjoyed the tour and informed me that climbing Wayna Picchu would be an additional 15. At my stony silent glare, he immediately said, Of course, we will not ask you to pay that, and quickly went back to his house.
I did have wonderful moments on this tour, but I paid Viator a LOT of money to arrange a GUIDED TWO-DAY TOUR, and half the time I had no idea what would come next and at the end, I was abandoned by them. We are planning an extended European tour in 2018 and had planned to use Viator for a number of tours on this trip, but after the Machu Picchu experience, I think I will reconsider.
I've travelled to almost 40 countries and took many tours but this tour was the worst experience I have ever had. It is poorly designed and executed, here's the things that went wrong:
-Weeks before our trip to Peru, we contacted Viator to add Huayna Picchu experience to our tour, after 4 attempts and various email confirmations, we sent your request to local tour operator, etc. nothing came out of it.
-We weren't picked up from our central Cusco hotel by bus but had to walk with our heavy bags to 3 different locations in the city before being picked up, the bus left Cusco 45 minutes lateor one hour and 10 min from the time we were met by a guide at our hotel
-At our first stop, Pisac market we were given 15 min ONLY to see the market which is this big, incredible place, what a waste! At the next stop, the Pisac ruins, we had to remind the guide we were suppose to get tickets for the ruins, he then lined up to buy them, we had to wait for a bit, get back on the bus, wait for the bus to park, and were given only 30 min to see the ruins, a lot of time was wasted, it took us at least 10 min to find our way back to the bus which was parked at a different spot far away from the ruins entrance. We got to spent about 15-20 minutes at the ruins, again not enough time.
-Next stop, Ollantaytambo, again we were given 30-40 min max 15 of which were spent listening to the guide before even venturing to the ruins, this place is huge we had to run through it, there was no time for a toilet break, but our trouble really started once we arrived to Aguas Calientes the Machu Picchu village in the evening
-We were told by the guide in Cusco that we will be met by a local guide and receive all the Machu Picchu details that night, however no one showed up, we did not have MP tickets nor the departure time next morning. After waiting for a couple of hours and spending time around the phone, over 4 hours later we finely found out the pick up time. Next morning the guide who picked us up, asked me to line up for the MP bus tickets and sent my friend to an office to pick up MP tickets. Once my friend got there, she was scolded by the office person who asked her where her guide was as she was not supposed to issue tickets to her but a guide only. Finally, the office person made an exception and we made it to the MP grounds entrance, we were yet again supposed to be met by another guide, it was 7:30 am and the guide didn't show up until after 9 am!! We were so tired and frustrated by this point as we had very little sleep having had to spend the previous night trying to find out the tour details. When they showed up the guide asked us to join another group, the new guide was repeating the same things over and over again, he wasn't very knowledgeable and was also translating everything for a sole spanish-speaking person in the group, the whole thing was quite a disappointment! Viator and their local operators run extremely bad business, I would never recommend this tour to anyone.
Overall this was a great tour. The hotel arranged in Agua Caliente was terrible. Viator needs to offer a choice. Also, they was no clear explanation by the local tour company on how to use the Voucher. We did not bring it and had to pay for the bus to Machu Picchu plus the tour guide left us behind. We very very upset and lost time at Machu Picchu.
I booked this tour, but it was with the worst company ever. First of all, the communication with this company was very bad. They barely responded, only if I called them or sent another email after a week. The guide reacted very annoyed to me whenever I asked a question. He gave answers to question I didn't ask, like he didn't speak English at all. I was alone in the train to the starting point, because he didn't have a train ticket. The tickets I had contained mistakes. Also he gave wrong information about pick uptimes. After the Machu Picchu private tour, the guide just dissapeared. I could back completely alone. I just had the idea that the guide was just one big joke. Also I told him several times I am a vegetarian and he told me that he had vegetarian food. He even pointed at it and told me he just bought it. I reminded him again, but when we had lunch, he still gave me meat, without even warning me. The incatrail itself was super beautiful and the sight to Machu Picchu made me forget everything for a while, but my overall experience with this tour and this company was just super bad.
Machu Picchu experience was wonderful.
Hotel had issues with hot water.
This was a great tip. It was a very challenging and physically demanding trip, but it was sooo worth it. We had a great guide Auriol that was very patient and informative. As people who have lived all our lives at sea level this trip was very hard and our guide never rushed us and always took the time explain everything. We are very grateful for his understanding and all the knowledge he imparted on us. Our porters and cook were wonderful. They carried all our equipment, from tents, small air mattress, chairs, sleeping bags, food, cooing tent and everything that we needed to survive and enjoy the trip. Our cook Agapito was very good and was able to create great meals in the middle of nowhere with limited resources.
Tierras Vivas provided everything that was advertised and went beyond all our expectations of the trip. The trip is very hard and physicaly demanding but our staff made the trip one will never forget. This is a must do on your bucket list and Tierras Vivas is a great company to do so.
My Wife and I went for a just over a week to Cusco and booked this tour to take us to Machu Pichu.
Entrance to Machu Pichu was included, along with food and accommodation for 3 days.
This trip is definitely not for the faint hearted. I wouldn't consider my wife and I to be unfit by any stretch - in fact I am a serving police officer in the UK so have to maintain a certain fitness level to do my job. However we both found this trek challenging. Expect around 8 hours walking every day, both up and down hill, at quite steep gradients and altitudes of 3000-5000m. The approach to Machu Pichu Town a tourist town at the base of Machu Pichu mountain is along the railway track and runs alongside a river, so be prepared for mosquitos and bring insect repellent.
Despite the harsh terrain both my wife and I enjoyed it and Machu Pichu itself was superb. The food each day was a little bland for our tastes, but was traditional and had that homecooked feel.
Our guide, Ali-beth, was knowledgeable and friendly. Although she said the tour can have as many as 12 people on it at times, when we were on it was just the two of use, Ali, the porter and the cook. Ali was able to react to our wishes when we asked to visit a local hot spring for some RR along the way although there were additional costs for the hot spring itself and my only quibble would be over the way she motivated us by continually telling us that the destination was just around the next bend or only a few more minutes away.
Ali gave us a guided tour around Machu Pichu which was detailed and informative, and her English was better than many people born in England! I could immediately tell the difference when I overheard other guides in Machu Pichu and saw them struggling with the language, or in one case, reading from a guidebook. Ali clearly knew her facts and history and was engaging and funny in her presentation
This was a beautiful trek with a wonderful guide and service. However, booking in Cusco is 200-300 dollars cheaper than booking online with Viator.
I had a great tour. Everything was arranged well and was very reasonably priced when considering the amount it included trains, hotel, guide, etc.. Tour guide was very informative and helpful as well.
Beautiful tour. We had purchased a tour for 4 days and 3 nights and were placed with a group doing 5 days and 4 nights. This left some complications and some independent travel for our final days but was managed by the team.