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The tour was very good and the guide was very knowledgeable and patient as he had to provide the same information in both Spanish and English. He answered all questions and was very helpful.
The tour started shortly after 9am and finished by about 3pm.
We were picked from the hotel very promptly, but did have to wait for about 10-15mins on a corner for the coach (as the people picking us up from the hotel only transported us to the corner for the coach).