Great Experience from a tour company with integrity and great customer service
Lima Full-Day Experience: Pachacamac, Historic Downtown and Magic Water Circuit | Jun 2019
I booked this tour for my first visit to Lima. My tour guide, Andrea, came to the hotel on-time and spoke fluent English. Andrea is very knowledgeable of Lima's history and local culture. However, the deepest impression Ms. Andrea has given me is her dedication to strive for the best customer experience as possible.
At the San Franciscan Church, I asked to stop by a gift shop for some souvenirs, and among them, I purchased a bag of coffee beans from Chanchamayo. After returning to the hotel, I realized that the beans are beyond the date of expiration. I messaged Lima Mentor's Guide, the touring company, just to let them know about the disappointment due to my own negligence. Ms. Andrea went back to Lima City Center, on a Sunday, and purchased a fresh bag of Chanchamayo coffee.
Customer satisfaction is difficult to earn, and Lima Mentor's Guide and Ms. Andrea has proven to go to the extra miles to earn that from their customers. I wish I can give them more than a 5 star review, because Lima Mentor's Guide and Ms. Andrea deserves the best review and appraise for their work and dedication.
I will definitely come back and do this tour with my family, with Ms. Andrea and Lima Mentor's Guide. ...Read more