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From Lima: Full-day Ballestas Islands & Paracas National Reserve

Miraflores, Peru
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icon14 to 16 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more



1 Review
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1 star
Reviews by Viator travelers
, Sep 2019
** STAY AWAY FROM THIS TOUR OPERATOR, ITERFUN DMC -- NEVER SHOWED UP FOR MY TOUR ** I attempted to confirm tour and pick-up through email on two occasions 48 hours prior to my tour -- both email were returned as "undeliverable"; hotel concierge attempted to contact operator throughout the day prior to my tour, no response; Viator customer service attempted to contact tour operator 10 hours prior to tour, operator was unresponsive. I was in hotel lobby for 4am pick-up, as instructed on booking email; water until 5:20am -- operator never showed up. Fortunately, refund request was honored.

About the provider

This experience only has a few reviews, but see what other travelers said about the provider.

Tour guide failed to show up

Machu Picchu: Full-Day Tour with Vistadome Train Ride | Nov 2019
The tour guide failed to show up, and could not be contacted, which was disappointing to say the least.
...Read morestar-1

Diabolical and a shambles

Lima Water Fountain Park Tour, Dinner and Show & Peruvian Paso Horse Exhibition | Oct 2019
Don't bother booking this the transfer did not turn up, so never even got to the Tour let alone the dinner. Trying now to obtain a refund I shan't hold my breath. Could not contact anyone as none of the numbers worked.
...Read morestar-1

Awful and dishonest now Im fighting for a refund DO NOT BOOK

From Lima: Private Caral & Huacho Full-Day Tour | Aug 2019
I booked this tour and received a confirmation that instead of picking me up at my hotel they would make me go a half mile to another hotel for pick up at 5am. That was frustrating but I complied. When I arrived no one was there. I called 4 times and there was no answer. I finally texted in WhatsApp and got a reply. They apologized for making a “mistake” and telling the tour operator who they subcontract to go to another place. I asked what they wanted me to do since it was 4 minutes away by car but for me to walk would be 15. They first said wait there then told me to go back to my hotel for pick up. I did and waited and then asked what was going on and they cancelled. I only had 1 day to do the tour so they basically ruined everything. Mind you the pick up time was at 6am I called 610 and they called at about 630. The bus had not even left the área. They chose to cancel it rather than try to fix their mistake. Then when I asked if I was getting a refund they initially indicated yes and then they said no they would keep my $300!!! Outrageous. Complete scam. Viator should be ashamed to allow this on their site and I would question using viator as well if this is the business they allow. This company should not be allowed to continue to be on the site and I hope no one else uses it. Now I have to call my credit card company to get my money back from these scam artists. Beware of “new companies”. It’s worth paying a bit no go with established companies. Ironically my hotel offered the same tour for $190 from a different company so you already being overcharged just for booking this way.
...Read morestar-1

Very informative

From Lima: Half-Day Larco Museum & Huaca Pucllana Tour | Aug 2019
The information was well presented and organized. The tour company was helpful even after a meeting place mix up. Marco was a wonderful host despite a rude and verbally abusive customer; he handled himself professionally. Interesting history.
...Read morestar-4

No tour

From Lima: Barranco, Miraflores and Pachacamac Half-Day Tour | Aug 2019
The tour company never confirmed our pick up location and their phone number was not working. I waited 2hours and they never showed up. They finally called the hotel at night to tell me there was a mix up with the reservation and offered me to take the tour the day after. However, I had already another tour and asked for a full refund. They said they will provide it. Very disappointing especially when you are visiting for only 1 week
...Read morestar-2

Great trip to check off my bucket lists

From Lima: Paracas & Nasca Lines Full Day Adventure | Jul 2019
I took this day tour with ITERFUN and very happy with the trip. It was very long day trip like 3 am to 9 pm, and had little problem with return pickup from the bus terminal. However, Ana was very helpful and the entire trip went very smoothly. Nasca line from the air was fantastic and weather was very good. I would recommend this trip to anybody who are interested in seeing Nasca Line. Visit to bird islands in Paracas was unexpectedly great.
...Read morestar-5

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