Firstly, this was NOT a bus, but an SUV. Also there was so much confusion at pier over who exactly was our actual guide and after been passed around from person to person (and 1 escalation telephone call) ended up with an elderly lady as the tour guide. Also vehicle Air conditioner worked only half of the ride as tour guide refused to fill up gas tank despite several gas stations that were open! the trip sights themselves were great (and guide was informative), but not very comfortable ride, food recommendation was average at best, as we saw better options on our rides and lastly considering extreme heat and overall lack of AC situation for my family of 4 in a cramped vehicle. I would rate overall experience 6 of 10.
I’m sorry you didn’t fully enjoy the tour due to the Bus issue, but our bus driver fell ill on this day, so we had to improvise. Hopefully we have you back soon and can make it up to you. We have made a formal complaint to this tour guide and will never be using her again.