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National September 11 Memorial & Museum Tours

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The National September 11 Memorial & Museum in New York City stands as a place of remembrance and a somber tribute to those killed in the 9/11 terrorist attacks. Reopened 10 years after the 2001 attacks, the eight-acre (3.2-hectare) plaza—built on the World Trade Center site—features two massive square reflecting pools whose waterfalls cascade down into the footprints of the former Twin Towers. The surrounding plaza is a peaceful and moving green space, while the museum, located beneath the plaza, lends a deeper understanding to the impact of that day. You’ll undoubtedly leave with a heavy heart.
 
The Basics
The outdoor 9/11 Memorial is open daily and does not require tickets or reservations, while museum entry is ticketed and can be purchased up to six months in advance. At the memorial, visitors can walk the perimeter of the pools to read the names of the nearly 3,000 people killed on 9/11 at the World Trade Center, at the Pentagon, and in Shanksville, Pennsylvania, as well as those killed in the 1993 World Trade Center bombing, etched in bronze panels around the pools’ rims. At the museum, there are three sections: before September 11, the day of, and after. Inside the quiet halls, visitors can explore expressive artworks, walk down the very staircase used by workers to escape the buildings on 9/11, hear voicemail messages left by the victims to loved ones, enter a quiet space for reflection, and watch several videos including a time-lapse film of the transformation of the WTC site. Most weekdays, the museum holds live, 30-minute talks featuring survivor stories and personal tales of remembrance.

Things to Know Before You Go
  • Give yourself at least two hours at the memorial and museum to explore and reflect.
  • Hourlong staff-guided tours of the 9/11 Memorial & Museum can be bundled with museum admission. It’s best to arrive at least 15 minutes before your designated tour time.
  • Mobile apps and a museum audio guide can enhance a self-guided experience.
  • Some sections of the museum may not be appropriate for kids under the age of 10.
  • There is a café on the atrium terrace level.
  • The 9/11 Memorial & Museum is fully accessible.
 
How to Get There
As with much of New York City, the best way to get to the 9/11 Memorial & Museum is public transit or a taxi, as parking is extremely limited. The site is accessible by subway (A, C, E, J, R, Z, 1, 2, 3, 4, and 5 trains), bus (M5, M20, and M22), and PATH train. Once you arrive, memorial entrances are at the intersections of Liberty and West streets, and West and Fulton streets. The main museum entrance is at Fulton and Greenwich.
 
When to Get There
The museum is open from 9am to 8pm Sunday through Thursday and 9am to 9pm on Friday and Saturday. Last entry is two hours prior to closing. Weekday mornings and the cold winter months tend to be the least busy times to visit. Early birds will appreciate the early-access museum tour, a behind-the-scenes experience offered several times weekly before official opening hours. If you’re on a budget, the museum opens its doors to the public for free on Tuesdays from 5 to 8pm.
 
Finding a Personal Connection to the 9/11 Memorial & Museum
The National September 11 Memorial & Museum is an emotional experience for most visitors, but especially so for friends and families of victims, and for survivors of that day. Those with a personal connection to someone lost in the attacks can visit the 9/11 Memorial & Museum website and, on the Find a Name page, type in a name, flight number, or affiliation to learn where an individual’s name is etched around the north or south pool.
Address: One Liberty Plaza, New York City, New York, USA
Hours: Sun-Thu: 9am-8pm, last entry at 6pm. Fri & Sat: 9am-9pm, with last entry at 7pm
Admission: $24
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9/11 Memorial Museum Admission

Get admission to the 9/11 Memorial Museum in lower Manhattan, a center that documents the significance of the terrorist attacks on the World Trade Center in 2001. Museum artifacts include first-person accounts of what happened on that September morning in 2001, multi-media displays, and exhibits on history, which commemorate nearly 3,000 people who lost their lives in the attacks.
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  • 2 hours
  • Free Cancellation
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US$28,00
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US$28,00
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  • 2 hours
  • Free Cancellation

Bus & Minivan Tours

New York in One Day Guided Sightseeing Tour

Make the most of your time in the city that never sleeps with a guided tour of NYC’s top attractions. Travel by both boat (seasonal) and bus as you swing by Wall Street, the 9/11 Memorial, South Street Seaport, Rockefeller Center, and much more. You’ll then hop aboard a luxury boat for a sightseeing cruise past the Statue of Liberty and Ellis Island, complete with stunning views of the New York City skyline and Brooklyn Bridge. Finish your day exploring Central Park and landmarks like Lincoln Center.
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  • 6 hours
  • Free Cancellation
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US$89,00
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US$89,00
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  • 6 hours
  • Free Cancellation

Sightseeing Passes

New York City Explorer Pass

Explore your favorite NYC attractions for one low price with this New York City Explorer Pass. Choose between landmarks such as the Empire State Building, Ellis Island, the Statue of Liberty, and Top of the Rock Observatory, and activities such as a Madison Square Garden tour, a full-day bike rental in Central Park, or hidden gems like a Brooklyn street-art walking tour. Sightsee the city with ease during a hop-on hop-off bus tour, or choose a Circle Line sightseeing cruise. 2-, 3-, 4-, 5-, 7-, and 10-attraction pass options are available right from your mobile device, as well as special offers and food and shopping discounts.
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  • 30 days
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US$64,00
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  • 30 days

Sightseeing Passes

The New York Pass: 100+ Attractions including Empire State Building

Simplify your trip to the Big Apple, save time and money, and gain access to more than 100 New York attractions, experiences, and tours with this New York Pass. Choose between convenient 1-, 2-, 3-, 4-, 5-, 6-, 7-, and 10-day pass options, granting you access to top NYC attractions like the Top of the Rock, Empire State Building Observation Deck, 9/11 Memorial and Museum, The Metropolitan Museum, American Museum of Natural History, sightseeing cruises, and more. Download your pass directly on your smartphone (or print it at home), and show it at each attraction to gain access. With unlimited entry at included attractions, a free guidebook packed with useful information, and pass holder discounts at selected dining and shopping spots, the benefits add up fast.
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  • 10 days
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US$129,00
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  • 10 days

Historical & Heritage Tours

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911 Ground Zero Walking Tour with 911 Museum Ticket

Visitors can learn about one of America's greatest national tragedies—and pay their respects—by visiting the World Trade Center Complex in Lower Manhattan. On this two-part, guided walking tour, travelers learn about the September 11 attacks, visit the World Trade Center Memorial Plaza, and uncover the heroic actions of the first responders. Stop at the National 9/11 Memorial & Museum for a self-guided tour, and explore the hallowed site at your own pace.
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  • 4 to 5 hours
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US$65,95
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  • 4 to 5 hours
  • Free Cancellation

Historical & Heritage Tours

Private All Access 9/11 Ground Zero including Tour, Museum and Observatory

Relive the heroism and tragedy of the September 11th attacks during this 1.5-hour private walking tour of Ground Zero with tickets to the 9/11 Museum. Get a first-hand account of the dramatic events of this fateful day in 2001 from a local New Yorker as you explore Ground Zero and the 9/11 Memorial on a walking tour. Then visit the 9/11 Museum with your included entrance ticket.
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  • 3 hours
  • Free Cancellation
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US$100,00
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  • 3 hours
  • Free Cancellation

Attraction Tickets

9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum

Follow your friendly and professional native New Yorker guide through this informative tour that showcases the beauty and the horror of the World Trade Center and 9/11. Your guide will share stories about the impact of this historic date. You'll visit the 9/11 Memorial, St Paul's Church and the Fireman's Memorial, as well as the New York Stock Exchange, Wall Street and more. Whether it's your first time in New York, or you're returning to the Big Apple, this unique tour experience is not to be missed.
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  • 2 hours
  • Free Cancellation
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US$22,00
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US$22,00
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  • 2 hours
  • Free Cancellation

City Tours

Small-Group Guided 9/11 Memorial Tour with Museum Tickets

Take a solemn look at the events of 9/11 during this 2-hour small-group trip to explore the landmarks and memorials commemorating the attacks. Join a local guide as you explore the 9/11 Memorial Pools and key landmarks like St. Paul’s Chapel, the Fireman’s Memorial, and more. Finish with a self-guided visit to the 9/11 Museum. Your museum ticket ensures pre-reserved guaranteed admission.
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  • 2 hours
  • Free Cancellation
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US$69,00
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US$69,00
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  • 2 hours
  • Free Cancellation

Private Sightseeing Tours

NYC Private Tour with Local Guide by SUV or Van

Take a tour of New York City in style with your own private guide and transport. Discover some of the city’s most famous landmarks such as the World Trade Center, the Empire State Building, and Rockefeller Center. Customize your itinerary to your preferences and interests and cruise around the city by SUV or van as you listen to informative commentary from your guide.
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  • 4 to 8 hours
  • Free Cancellation
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US$1 195,00
From  
US$1 195,00
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  • 4 to 8 hours
  • Free Cancellation

Historical & Heritage Tours

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World Trade Center Tour With 911 Museum and 1 World Observatory Tickets

Among the most significant moments in recent American history are the tragic events of September 11, 2001. Uncover the history of this devastating event on this guided World Trade Center walking tour. Follow the story of that fateful day, learn about the heroic actions of first responders, and visit the must-see National 911 Memorial Museum—with skip-the-line admission included. End your tour with a visit to One World Observatory, where you can take in unparalleled views of the New York City skyline.
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  • 6 to 7 hours
  • Free Cancellation
From  
US$104,95
From  
US$104,95
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  • 6 to 7 hours
  • Free Cancellation

Walking Tours

Official 9/11 Memorial Tour

Don't miss this 45-minute guided tour of the 9/11 Memorial, which takes you to where the Twin Towers once stood. A staff member from the 9/11 Memorial & Museum shares the events of September 11, 2001, another date that will live in infamy. Learn about the World Trade Center and the memorial’s design that was selected out of more than 5,200 entries from 63 countries. Walk around the reflecting pools, and leave with a renewed perspective of how the memorial was created with the site’s past and future in mind.
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  • 45 minutes
  • Free Cancellation
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US$15,00
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US$15,00
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  • 45 minutes
  • Free Cancellation

Viator VIP Tours

Viator VIP: Empire State Building, Statue of Liberty and 9/11 Memorial

Feel like a true New Yorker with this VIP tour of the Big Apple, offering early and skip-the-line access to the city’s best-known landmarks. Skip the crowds, but not the views, on top of the Empire State Building, and skip the line at the Intrepid Sea, Air & Space Museum. You’ll also make stops at iconic NYC landmarks during a hop-on, hop-off river cruise. Want to add even more? An optional skip-the-line tour of the 9/11 Memorial is also available. It’s a Viator exclusive package that can't be booked anywhere else!
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  • 5 hours 30 minutes
  • Free Cancellation
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US$129,00
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  • 5 hours 30 minutes
  • Free Cancellation

Historical & Heritage Tours

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9/11 Memorial & Museum: Skip the Ticket Line & Self-Guided Tour in Mobile App

Visit the 9/11 Memorial & Museum and honor all those who lost their lives in the horrific terror attacks on September 11, 2001. Skip the ticket line by pre-purchasing your tickets online.The Museum is made up of three permanent exhibition sections.Visitors are welcome to explore the Museum at their own pace. An average visit can take about two hours.Download the Surprise Me App onto your smartphone and listen to the 'Witnessing History Tour" which will guide you through the 9/11 Museum. You’ll hear about the experiences of first responders, recovery workers, family members of those killed on 9/11, journalists, and others with stories to share.⚠️ Kids under 7 get in free. If you're a 9/11 family member, please book your ticket directly with the museum.ℹ️ Last admission 2 hours before closure, rooms start closing 30 minutes before closure. Free admission on Tuesdays 17:00 - 18:00 PM.
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  • 3 hours
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US$56,14
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  • 3 hours

Walking Tours

World Trade Center 911 and Ground Zero Walking Tour

Learn about the incredible firefighters who rushed to Ground Zero during the 911 attacks and the people who survived the World Trade Center’s collapse on this emotionally moving walking tour through Lower Manhattan. Discover how WTC’s gleaming new skyscraper, Freedom Tower, was designed and built. Led by a local guide, proceeds from this tour go to the non-profit Fire Department of New York Foundation.
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  • 2 to 4 hours
  • Free Cancellation
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US$24,95
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  • 2 to 4 hours
  • Free Cancellation

Historical & Heritage Tours

Private 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum Upgrade

Gain a deeper understanding of the tragedy that happened in New York on September 11, 2001, on this private tour to the 9/11 Memorial and Ground Zero. Follow your guide from St. Paul Chapel to the National 9/11 Memorial. After your tour, stay at the memorial as long as you'd like. If you’ve upgraded to add admission into the museum, you have ample time to explore the exhibits there.
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  • 2 to 4 hours
  • Free Cancellation
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US$35,00
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  • 2 to 4 hours
  • Free Cancellation

City Tours

Viator Special: Ground Zero 911 Memorial+One World Observatory Upgrade Option

Visit the World Trade Center site where the tragedy of September 11, 2001 took place with this 9/11 Memorial tour. See the memorial pools and learn about how the Freedom Tower was conceived and built. Skip the line for quick entry into One World Observatory and ride the elevator to the 102nd floor to see views of Manhattan and beyond.
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  • 1 to 3 hours
  • Free Cancellation
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US$39,99
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US$39,99
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  • 1 to 3 hours
  • Free Cancellation

City Tours

SPECIAL OFFER

Exclusive: Ellis Island Statue of Liberty & 911 Memorial Pools Escorted Tour

Visit three of New York City’s most important locations on a 5-hour group tour. Set a leisurely pace, the tour is designed to give you an immersive experience. Ask questions and pause for photos whenever you like. Begin in Battery Park, then join your guide on the ferry to Ellis Island and the Statue of Liberty, where you enjoy complimentary admission. Conclude with a stop at the National 9/11 Memorial.
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  • 5 hours
  • Free Cancellation
From  
US$63,99
US$79,99
US$16,00 savings
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US$79,99
US$16,00 savings
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  • 5 hours
  • Free Cancellation

Walking Tours

World Trade Center Tour with Optional 9/11 Museum Ticket

In remembrance of the events that took place in New York City on September 11, 2001, take this guided, 2.5-hour tour around Ground Zero. Visit the National September 11 Memorial and Museum, aka the 9/11 Memorial, a tribute of remembrance in honor of the many people who were killed on 9/11. See St Paul’s Chapel, a rescue center after the tragedy, plus Financial District landmarks like the New York Stock Exchange, the Federal Reserve Bank and more. Upgrade to include a 30-minute preview and pass to the National September 11 Memorial and Museum.
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  • 3 hours
  • Free Cancellation
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US$20,00
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US$20,00
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  • 3 hours
  • Free Cancellation

Attraction Tickets

Official 9/11 Museum Early Access Behind The Scenes Tour

Avoid the heavy tourist crowds on a morning group tour of the 9/11 Memorial Museum. Your experience begins before the museum doors open to the public, which gives you a more intimate and immersive experience.  In addition to early admission, you also enjoy a 60-minute guided tour with opportunities to ask questions. Afterwards, explore the museum’s exhibits at your own pace.
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  • 1 hour
  • Free Cancellation
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US$65,00
From  
US$65,00
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  • 1 hour
  • Free Cancellation

Historical & Heritage Tours

Ground Zero 911 Memorial Pools Tour & World Trade Center + 911 Museum upgrade

Discover the September 11th Memorial on a walking tour. Visit Ground Zero, the reflecting pools, and the only surviving structure, the 1766-built St. Paul’s Chapel as your guide recounts the stories and events from that infamous day. Upgrade your tour to include the 911 Museum and the Freedom Tower Observation Deck, with early access to avoid long lines, and see even more artifacts and stories from this day.
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  • 1 hour 30 minutes
  • Free Cancellation
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US$29,99
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US$29,99
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  • 1 hour 30 minutes
  • Free Cancellation

Historical & Heritage Tours

Statue of Liberty and 9/11 Memorial with World Trade Center Area Walking Tour

Check out the highlights of Lower Manhattan on this guided tour of the 9/11 memorial, World Trade Center and Statue of Liberty. Venture through the towering skyscrapers to St. Paul's Chapel and the Oculus, and get a taste of local entertainment at Brookfield Place. Add tickets to the 9/11 Museum or One World Observatory to the tour for an all-inclusive Manhattan experience. This is the perfect tour for families and first-time visitors who want to see it all!
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  • 8 hours 30 minutes
  • Free Cancellation
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US$69,00
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US$69,00
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  • 8 hours 30 minutes
  • Free Cancellation

Attraction Tickets

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New York Top 6: Tickets to NYC's Top Attractions

First time visiting New York City? Where do you even begin?Don’t worry, we’ve got you covered!The New York Top 6 package combines six of the most popular New York City attractions -- specially curated and bundled together to give you the ultimate sightseeing experience with maximum savings! Valid for 30 days from the first day of use, you’ll have plenty of time to explore this great city at your own pace. Take your Big Apple adventure to the next level!
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  • 1 to 14 days
  • Free Cancellation
From  
US$139,00
From  
US$139,00
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  • 1 to 14 days
  • Free Cancellation

Attraction Tickets

One World Observatory and 911 Memorial and Museum Admission

Save money with this combo admission ticket to two of New York City’s must-see attractions: One World Observatory and the 9/11 Memorial Museum. Look out over Manhattan, Brooklyn, and beyond from the 100th floor observatory. Then explore the commemorative sites of the September 11 attacks at your own pace, including the reflecting pools.
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  • 3 hours
  • Free Cancellation
From  
US$59,00
From  
US$59,00
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  • 3 hours
  • Free Cancellation

Private Sightseeing Tours

Private 9/11 Memorial and Ground Zero Walking Tour with Optional One World Observatory

Make your experience of the poignant National 9/11 Memorial and Ground Zero a personal one on a private walking tour in New York City. While listening to first-hand accounts of the 2001 terror attacks — from a guide personally affected to the tragic events — visit significant sites such as the Fireman’s Memorial, St. Paul’s Chapel, and the National 9/11 Memorial’s twin reflecting pools, the largest man-made waterfalls in North America. Upgrade to include entry to the One World Observatory to avoid waiting in line, instead heading straight to the 100th floor's observation deck on a super-speed elevator.
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  • 3 hours
  • Free Cancellation
From  
US$35,00
From  
US$35,00
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  • 3 hours
  • Free Cancellation

Walking Tours

Wall Street and 911 Memorial Walking Tour

Explore the bustling, vibrant capital of world finance with a 1.5-hour walking tour of Wall Street, and learn its history of soaring fortunes, dramatic crashes and intrigues. Follow your guide through the heart of Manhattan, and enjoy live narration on a personal audio device. Hear about the dynamic characters that shaped the American economy, pause for a selfie with the Wall Street bull and bear, and see the the lofty architecture that defines this compact neighborhood. Finish your tour at the 9/11 Memorial, a moving museum at the Ground Zero site.
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  • 1 hour 30 minutes
  • Free Cancellation
From  
US$35,00
From  
US$35,00
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  • 1 hour 30 minutes
  • Free Cancellation


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