Retro Hop-on-hop-off Bonbon City Tour: Classic Package

Dear Amelia, Thank you for choosing our BonBon bus during your stay in Hanoi, and also your feedback is very valuable to us. Informed about your case, we would like to sincerely apologize to you for such inconvenience you experienced on our BonBon bus. As much as we are of great concern about customers’ satisfaction, unavoidable mistakes sometimes happen out of hand. There was some miscommunication among us, as we couldnt reach out to you without any point of contact like email or phone number to provide support. Since you didn't get to experience our service, we will compensate you with a full refund of your payment and give you a VND200,000 voucher for our BonBon Experience tours. We hope that this will be sufficient to address any inconvenience which may have caused you. At BonBon, we have a vision to help people travel better, on a deeper emotional and more personal level. Most of our customers acknowledge the value that we bring to their journey here. The 1 star rating can have a major impact on the future of our business. Since this is a misunderstanding between us, we would really appreciate it if you consider removing your 1 star review on Viator. We hope the rating wouldn’t stand in the way of our goal to deliver the best local experience to visitors to Hanoi. We are always looking for ways to improve our product, and your feedback is an invaluable part of that process. We want to thank you for bringing this issue to our attention. If you have any further questions or concerns, please let us know. We're always here to listen! Best Regards,