Instructions on the email were not precise. We didn’t know where to go and where to be, we arrived there aware that we had to pay an 8$/person fee but not that it was cash only. We had to go back to Page to find an ATM and the guy at the canyon wasn’t really a nice person to talk to.
Thanks for the 4-star rating and we will ensure the wording on emails is consistent and also notes the fee charged by Antelope Canyon is cash only. On the email confirmation, there is a time and pick-up point noted plus a reconfirmation sent the day before. We are happy you enjoyed your tour.
Tour company charges us for peak season as our original tour was 10:30, but changed our reservation to 7am without our approval and would not refund us. Absolutely terrible customer service over the phone, WOULD NOT RECOMMEND.
We are sorry to hear that your tour departure time changed. This sometimes occurs. The pricing did not change. We try hard to overcome issues and although we did contact your the day before we apologize for any inconvenience.
Great place/ worst attemption not choice KEN's ever
, Aug 2019
The place was awesome, the guide inside is remarkable but the Kens manager have the worst attitude and service, I was little late to my appointment I was travel from Nevada and I suppose to be for the tour at 4:30pm I was lost for the place and the manager call me to told me that if I'm not in time there is no money back, he was very mad with my "lost way" because he told me that there is to much people who wanted our tickets. Any way I was there at 4 20pm he charge me 50%more for all my family cost for rescheduling at 5pm. Tour, I'm very disappointed with that service, I recommend to use the other company, Dixie looks better
friendly, informative. We were there half an hour early as requested and even got the chance to take the tour half an hour earlier than planned. Our tour guide Maya also helped us take a lot of beautiful pictures.
Didn't go. Route map took us through the National Park. We were late. Tour company asked us to wait for someone to give us permission to get in another tour. There were hundreds of people getting off busses and vans to go on theese tours. We had no chance of getting on a tour. 15 per group huslted in and out. Called another tour company while waiting for the tour guide to show. Went on a great tour with the other company. 9 guests in a 2.5 hour new tour. Super!
The lady who made the reservation didnt tell me that my tour will be or 11am . I told her I wanted at 12.pm or later
, Jul 2019
I was at Laughling. I told the lady I want the tour at 12pm or later. She didnt do it. My tour was at 11 am and my check in at 10am. I paid140.00 + fee for two tickets and if you stop by it cost you 50.00 all included p/person. So sad
Viator is a third party booking agency. That being said, you need to look for the small print to find out who and where to find the actual tour company.
You must take water on the tour.
You cannot have any type of hand bags or back packs unless they are clear see through plastic.
Hydration is key.
Ken's Lower Canyon tour was great! They had nice air conditioned facility with clean bathrooms, concession stand with snacks, and nice store with everything the visitors would need. Every person was very nice and friendly. Our tour guide Elicia was kind, professional and informative.