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Angela did an amazing job carterring to our family of five (parents and three 20-somethings). She was uber informative and enthusiastic for five hours!! I noticed that she connected in conversation with each one of us at one point or another. My kids ask many questions from Montserrat to current events. Her answers were thorough and empathic. We really enjoed our morning and left feeling terrific about the tour.
The tour guide was not what I have come to expect from Viator.
The guide, Anthony, told us very little about the tour on the long drive to Monserrat. He did tell us that he had to be back on time for his next scheduled tour that afternoon. He was very clear about that and mentioned it numerous times during the day. It seemed to be of paramount concern to him.
The video explaining Monserrat was not working when we got there. Anthony did not offer to share what was on the video. He told us about the gift shop and the other attractions including the museum.
We told Anthony that we were most interested in the boys' choir presentation at 1:00 PM. He told us that it was usually a good idea to get into the church no later than 15 minutes prior to the presentation. He amended that projection several times during the day going with 45 minutes early at one point. We felt that he was trying to discourage us from going at all. He repeatedly told us that we had to get out of the church and back in the car no later than 1:30 because we had to be back to the hotel by 2:30 so he could get to his next tour.
His final recommendation was to go wait 15 minutes early. We decided to go and wait in the courtyard a little after noon (it was raining) and were glad that we did. The church was packed before 12:30. It was obvious to us that he made that last adjustment hoping that we would skip it or miss it so that he could get us back in the car on time.
During the museum tour, Anthony failed to tell us about the audio tour that was available. He said he would guide the tour of the museum. He took us to his personal favorites, bypassing all but one of the audio tour exhibits. He did little more than read the plaques by the paintings and offer his personal opinions. He argued with my daughter when she offered an opinion on a painting. He assumed that we were culturally ignorant. We were not. We are educated people and my daughter has an art history background. His cavalier attitude was insulting.
It was a terrible experience and we feel like Anthony did not properly represent Viator. It was also the birthday of one of our group members and Anthony did nothing, to say the least, to make her or any of us feel special the entire five hour tour.
We booked two previous tours with Viator that same week and they were so fabulous. The guides were knowledgeable beyond. It really made our trip, this is what Viator normally represents.
I am so embarrassed that I booked this tour, at a major financial cost to have this happen. A total waste.
A car with a driver and guide picked us up at our hotel. Anthony was our guide and he took us through the museum and was very knowledgeable and interesting as he took us through the galleries and spoke about the art work. We walked about at our own pace visiting the cathedral, enjoying the scenery and taking pictures.
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