Dishonest and disorganized.
We never received contact from the company confirming our trip and when our pickup would be, as we were promised. So, I contacted them and arranged it. When we arrived, they tried to pull a bait and switch. They claimed to have different types of parasailing, both of which were the same. They claimed that we paid for was unsafe because we would have to run to get in the air and we would have to land on our legs. Finally, they claimed that it would only be one person at a time. We learned that this was not true and that in fact, both would ride together in the air and we would not have to run - we would get let up by a boat.
Finally, at the end, they wanted to send us home without providing a meal. I said it was a part of what we had paid for and at first he said no, then he said he would call our handler. We did eventually get our meal but if we hadn't asked, we would have been sent home without it. Overall, I would not recommend this to anyone. They were encouraging people to pay for the higher parasailing rate and I saw that some had paid it not knowing that it was the same as the normal. That's really unfortunate. This appears to be a part of Bali Dolphin, which I saw had terrible reviews.