No estoy conforme con este viaje ya que lo contraté y pagué por adelantado y cuando llegamos a la estación no estaba la persona que tenía que recogernos, tuve que gastar datos de mi teléfono en otro país para llamar en reiteradas oportunidades para que solucionen el inconveniente y esperar más de cuarenta minutos para que llegue el chofer. Al llegar no me ofreció una disculpa y me dijo que a él le avisaron recién del viaje.
Nos encontramos rápidamente con quien nos estaba esperando, colaboró gentilmente con el traslado de nuestro equipaje y manejó prudentemente todo el trayecto. Recomendable para quienes quieran seguridad y eficiencia.
Our train was delayed, but the driver was still there waiting with our name on a sign. We had to follow him through a very busy terminal with our luggage at a very fast pace. It was as if he was in a hurry and forgot that we were both trying to manage two suitcases each as we followed him through an unfamiliar area. It was nice to have this booked before we left the states and not stress while on vacation, but after being there, we realized there were other more cost effective options.
The driver was lovely, but 25 minutes late and arrived after everyone else had already left the exit area. He said his company overbooked his day and he was on his way from Heathrow and couldn't get to us. Should have just taken a taxi, but we thought it would be more convenient.
Driver was not at agreed upon meeting spot upon arrival. First time this has ever happened to me using these kinds of services. I had to call the agency twice to connect with driver. Driver arrived 15 minutes later. He did not offer to help with luggage and was constantly on his phone with someone while walking to the parking lot. At the parking lot, he talked to me in a different language that was not English Don't know what language it was nor why he assumed I understood that language. Car was nothing impressive, looked like a family vehicle. For what I got, might as well have gotten a cab. Don't get this service or get a cab instead.