Warning!! Do not take this tour or use TAC Turismo!!
Private Full Day Guided Trip to Colchagua Valley - Visit to 2 Vineyards & Museum | ene 2020
I have taken many Viators in the past throughout the world and this is the first one I have ever been disappointed by. I am even more disappointed by Viator's response. The van used to pick us up for the tour was old, dirty and the doors were broken and could only be opened from the outside. The driver spoke no English and neither the driver nor the guide know anything about the wineries or wine at all. The guide confessed that he didn't even really like wine. The driver and guide were unfamiliar with the wineries and their locations so we got lost. They took us to Santa Cruise which was supposed to be for lunch and to see the Museum. The Santa Cruise hotel we were told to eat at didn't serve lunch for one hour after we arrived so there was nothing for us to do. When we attempted to go to the Museum on our own after lunch because we couldn't find our guide and driver who were busy eating lunch on their own elsewhere, we were told that the Museum was not included in the tour which is the opposite of what it says on Viator. When we found our guide he said it was not included and at that point it was too late to visit the Museum because we would have been late for our next winery. FYI, there is nothing to do in Santa Cruise and no reason to be there except for the Museum so they wasted 3 hours for no reason. When I challenged this afterward, the tour company, TAC Turismo finally acknowledged that the museum was supposed to be included and only offered to refund $18 for the admission. The driver and guide got lost on their way to the 2nd winery even though I told them they had missed it and started driving up the side of a mountain with no real road almost getting us all killed. The guide and driver clearly never did this tour before, were unfamiliar with where they were going and were not at all helpful. When we arrived at the wineries (which were the highlight and very nice) we were given no information from the guide as to what was included and what options we had. I had to seek them out and pay extra for the tastings we wanted. The tour cost over $500 for 2 people, didn't include lunch, didn't give us museum access after wasting 3 hours in Santa Cruise which was the only reason to be there, gave us no options for lunch other than a hotel in Santa Cruise where obviously the tour is getting some kind of kickback. I would never use TAC Turismo and highly recommend against it. … Leer más