Aprovecha la oportunidad de experimentar el compacto centro de la ciudad de Sofía en bicicleta. Acompañado por un guía de habla inglesa y equipado con una bicicleta alquilada, recorre muchos de los espacios verdes de la ciudad. Pasee por el céntrico Boris Garden, Loven Park y Yuzhen Park para una exploración activa de la capital de Bulgaria.
The tour supplier at last moment unilaterally changed terms of our initial agreement. Original agreement including our voucher indicated hotel pickup would be provided at 9AM on day of tour at central Sofia hotel, in our case the Arte - Dondukov. Hotel information was provided and we reconfirmed our tour with supplier and Viator via email several days prior to scheduled tour date. On the day prior to the scheduled tour, supplier unexpectedly sent overnight e-mail unilaterally revising original tour terms including the tour start time. The modified voucher indicated NO HOTEL PICKUP as originally agreed and paid for would be provided. Additionally, the voucher CHANGED THE STARTING TIME OF THE BIKE TOUR from 9AM to 11AM. The voucher indicated we would need to FIND OUR OWN WAY AND TRANSPORTATION to a meeting point at a local city landmark for start of the tour. We discovered later our tour guide was providing FREE tours at the same time of our paid tour. Our original agreement suggested the groups would be small in size, but we were informed by the guide there was NO limit on how many individuals might be included in our city bike tour. We waited several minutes past the new starting time for others who might arrive. We were required to walk to a bike rental shop a few blocks away. In addition to additional expense and inconvenience incurred prior to the tour, the bicycle tour itself was NOT as originally described or implied by the supplier. The tour included sometimes steep, rocky and dangerous off-road hills designed for experienced riders and mountain bikes. Some hills were so steep that walking our bicycles uphill was required. Some bicycles were of inferior quality and in need of repair. In particular, the bicycle of one tour group member had what seemed to be a failing rear wheel bearing. Some bicycle seat posts were not fastened securely, inclined to drop or swivel. All this said, the guide was friendly and knowledgeable, but the tour not worth the price paid.
We are really surprised to read your review as you were so happy on the tour itself. It's crazy sometimes how people could change their minds and present the things online in a different way.
The starting time and location were changed on that day due to road works and closures in Sofia. You know this with the weather we cannot control.
We diligently informed you beforehand about that and offered you a refund if you are not happy with it. You decided to stay on the tour and we did our best for the small group to enjoy it.
No matter that your opinion is different online than the one expressed to the guides, we would be happy to see you back and to make you the city tour of Sofia on a bike complimentary!
Tour Guide was very knowledgeable and provided an excellent background of Sophia and the country. No water or bike helmets were including. As Sofia does not have dedicated bike lanes, at times you must carry your bike up and down underpass stairs to cross busy interactions.
TOUR OPERATOR COMMENT: Thank you for your feedback. Please note, water is not offered as per the exclusions description on our tour's brochure page. Customer's must bring their own water, as needed. Also, helmets are always offered, free of charge, but in this case your group declined to use them. We are sorry to hear this tour experience did not meet your expectations, but we hope you were able to enjoy your overall time in Sofia.
Garantizamos el precio más bajo en las más de 200 000 experiencias que vendemos. Si encuentra el mismo producto a un precio inferior en los tres días posteriores a la reserva o durante la estancia, le reembolsaremos la diferencia.
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