We are a family of 2 adults and 2 kids of 7 years old. We like the tour description and the program of the tour is good ...We had one time pickup at our hotel with nice clean and comfortable vehicle.... but our big problem was with the guide, she has included stops for shops papyrus shop, perfume and glass making that are not in the tour description, this made us uncomfortable, it has given less time for the real program and we were asked to rush. We were accompanied with kids of 7 years that we paid for, but the guide asked to lie at museum entrance to avoid paying for them. We think this is very bad ethic and unfair, tour operator takes money but then ask customer to lie about age of children !!. One note about the restaurant where the guide takes you, the meal is indeed free and nothing complain about, but you need to pay for the drinks... the restaurant charges the drinks at really very high price around 250 LE for 5 drinks, this is really exaggerated !. Last point, the tour has asked several times to buy key chain with your name written in Egyptian symbol at 50 Euros each. We refused and this has made her really upset. Our conclusion is that the tour and program is good, but we were really unlucky to have this guide ! Avoid guide named Germaine, not sure it is her real name !