Dear Glòria,
Unfortunately your visit to Girona was during the Flowers Festival. A week to enjoy the city and the performances done with Flowers. Thousands of persons in so narrows streets make our work very difficult. We are very sorry that you could not hear Ona's explanations because she is the best guide in Girona today. We are very lucky to have her on our team. Regarding the structure of the city, I'm sorry but we can't change that. The city is built on a hill and has many stairs and climbs but we go very slowly and we stop whenever the clients ask us to. It was a shame you didn't enjoy the city...