This is probably the worse tour I have booked via viator. The train ride which was the main highlight of the tour did not happen as there were a strike going on with the Sri Lankan train companies. Our disappointment continues when our supposedly guide show up with absolutely no idea what was going-on, he doesn't even know what was the itinerary supposed to be. throughout the journey, he speaks very little and at some point, he even took his own mobile phone to take pictures of the sites. The itinerary was also altered without our prior knowledge, we were not taken to Ramdoda Falls and the Vintage Post Office as indicated. When we reached Lake Gregory, the guide wanted to collect the entrance fees from us and we had to show him the hard copy booking papers which stated that it was included in the tour. All in all, this was definitely not up to expectation and I will recommended all to try other tour operators instead.